Rentals Customer Service Representative (Mat. Leave) - Nisku, AB

Looking to expand your experience with an amazing organization?

Flaman Sales Ltd. has a great opportunity for you!!!! Our Nisku, Alberta location currently has an opening for an enthusiastic, friendly and motivated Rentals Customer Service Representative to join our team!!! This position is coverage for maternity leave up to 12 months with the possibility of an extension.

Flaman offers advancement opportunities within the company, competitive compensation, excellent benefits, RRSP plan, a positive workplace environment, an onsite gym and three (3) weeks vacation!!

At Flaman, we value the importance of building strong relationships with our customers as well as within our team. We have a strong customer service focus and believe in making things better, one customer at a time.

Primary Responsibilities include (but are not limited to):

• Maintain top notch customer service in person, on the phone and via email
• Advise customers on Flaman policies regarding use and care of rental equipment, and provide advice concerning specialized products or services
• Ensure the equipment is ready for rental pick-up for purchase, rental or lease
• Utilize software programs and systems to monitor scheduling and ensure accuracy with rental bookings
• Conduct payment transactions
• Follow-up with customer on return of equipment and/or questions or concerns
• Provide support to the Rentals team and collaborate with all departments within the organization
• Assist with inventory control/maintenance
• Use safe work practices to ensure safety of all staff, vendors and customers
• Complete required paperwork according to company policies, procedures and protocols
• Problem solving and trouble shooting
• Other duties as required

Skills and Qualifications:

• Recognize the importance of establishing relationships with customers & co-workers to help provide a great customer experience
• Must have previous customer service and administrative experience
• Familiarity with agricultural/trailer equipment (considered an asset)
• Excellent communication skills, phone, email and in person
• Proficient with computers and working knowledge of Microsoft programs
• Ability to work under pressure during busy, peak season
• Detail oriented, strong organizational skills and the ability to balance multiple priorities
• Self-motivated, can work with minimal supervision
• Have a great work ethic and eager to learn new things
• Team player with a positive “can do” attitude
• Patience and conflict resolution skills
• Valid Class 5 License and clean driver’s abstract
• Weekend availability necessary

If you are a positive “go-getter” who feels that you’d be a great addition to our team, and you share in our belief of “People working together, Doing what is right, Making a difference”, be sure to apply today!!!

We are an equal opportunity employer, committed to workforce diversity. We thank all applicants for their interest in this position, however, only candidates selected for interviews will be contacted.

Job Type: Full-time

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Store discount
• Vision care
  
  

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed
  
  

Ability to commute/relocate:

• Nisku, AB T9E 8A2: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Support & Client Services Occupations: 1 year (preferred)

Work Location: In person