Director of Operations

Citylogix is a leading provider of data and analytics for smart city transportation infrastructure, leveraging LiDAR, 360° imaging, and AI-powered analytics to create detailed digital maps, and provide predictive analytics for proactive asset management.

Citylogix is seeking a Director of Operations to lead, scale, and optimize day-to-day operational execution across teams, projects, and geographies. This role translates strategic objectives into operational execution, ensuring projects are delivered on time, within scope, and at the highest quality standards. The Director of Operations will play a critical role in supporting Citylogix data‑driven solutions for infrastructure and smart city clients. This role will be responsible for an overall team of over 30 employees across Canada, USA and Egypt via four (4) direct reports.

KEY RESPONSIBILITIES

Operational Leadership & Execution

• Lead and manage teams in Canada, USA and Egypt
• General day-to-day management of global operation’s teams, including
• Field Operations,
• Data Processing and Quality Assurance,
• AI labelling operations (in coordination with R&D)
• Geospatial (GIS) services
• Ensure delivery timelines, quality standards, and client commitments are met
• Establish and enforce standard operating procedures (SOPs) across regions
• Lead, coach, and motivate Team Leaders fostering accountability, ownership, and high performance
• Manage multiple simultaneous projects of varying size, scope, and duration
• Provide guidance, escalation support, and decision‑making when required
• Embed a self‑starter, ownership‑driven mindset as a standard operating procedure (SOP)
• Foster a positive, collaborative, and results‑driven work environment

Operational Strategy & Process Improvement

Team Planning, Staffing & Enablement

Performance Management & Reporting

Cross‑Functional Collaboration

Special Projects

REQUIRED QUALIFICATIONS & EXPERIENCE

PREFERRED EXPERIENCE

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