System Analyst

What We’re Looking For

We're looking for a dynamic, detail-oriented, and experienced System Support Analyst to join our team and lead in driving change through technology while supporting our end users and maintaining our local and cloud-based infrastructures.

Why You Should Join Us

We are a media company operating in Alberta. The IT department aims to change our employees' working environment through better technology use. To do this, we strive to minimize systems administration and focus on the business’s digital evolution. By being part of our team, you will quickly grow your technical skill sets due to our vast array of technologies while learning to drive business growth through technology.

Did what you just read excite you? Are you constantly seeking to make things better? Do you self-reflect to become better yourself? Have you enjoyed being part of initiatives to drive efficiencies? If so, this might be the ideal fit for you. The traditional IT role is behind a computer screen where you configure and administer the infrastructure. This position takes you beyond this, opening up your analytics skills to make you a vital part of the growth of Great West Media.

This position requires being a motivated self-starter, an active team player with excellent written and verbal communication skills, and having previous experience in a customer service or support desk role.

Responsibilities

• Front-line helpdesk support
• Windows and MacOS support and maintenance
• Project coordination
• Business process analytics and solution implementation
• Scripting
• Azure and Microsoft 365 configuration, migration, and administration
• ITSM solution, change, problem, and incident management

As the ideal candidate, you possess :