Account Supervisor

TRACK Toronto is looking for an Account Supervisor to join our award-winning Account Leadership team.

WHO WE ARE:

We are TRACK – a member of the RAPP family – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency, we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. We foster an inclusive workplace that emphasizes personal well‑being.

HOW WE DO IT:

At TRACK, our fearless super connectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award‑winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group (OPMG), RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets. The TRACK team makes up 100 of those.

YOUR ROLE:

We are seeking an Account Supervisor to oversee internal teams and align with client expectations. You will be the day‑to‑day manager of the client relationship, a brand advocate, an agency facilitator, and a trusted partner to both clients and your team. We will depend on your marketing acumen and acute business sense to steward all elements of the engagement including project management: project definition, scope management, risk management, hand‑off management, and team management.

YOUR RESPONSIBILITIES:

• Be a liaison to multiple internal and external stakeholders to ensure integration across the business monitoring, projecting and providing innovative solutions to marketing issues.
• Understand and manage a complex and technical workstream; oversee and guide technology and development teams against business objectives.
• Support business role and account side of technical work and decisioning, while understanding and managing details of technical development work in the context of a larger business picture and multi‑year roadmap.
• Demonstrate accountability for agency performance, as well as financial and commercial management of the businesses.
• Facilitate the development of project briefs, working with strategic planners and analysts.
• Manage client expectations, objectives, timelines, and budgets.
• Lead an integrated agency model to ensure agency teams are aligned and working against shared goals.
• Manage interface with clients, creative teams, production, and consulting teams.
• Encourage client consideration and application of agency‑generated POVs when developing ideas and advertising plans.
• Collaborate with other depts. (analytics, marketing strategy, strategy, etc.) to create marketing communications plans.
• Evaluate the input and ideas of creative, media and strategic planning relative to strategy and client preferences.
• Advocate for the business internally, and keeps the agency team informed, focused, and enthused about the work and the business.

REQUIRED SKILLS:

• 5-8+ years of account management experience; require direct marketing and digital marketing or CRM background.
• Previous work with technical and development teams.
• Demonstrated solid mid‑level client experience and ability to navigate complex client organizations.
• Bachelor’s degree in Marketing, Communications, or related field preferred.
• Needs to be comfortable with ambiguity at times (both with clients and internally); be able to demonstrate flexibility and creative problem solving.
• Experienced in presenting information both orally and in writing with excellent interpersonal, presentation and written skills.

OUR PERKS:

• Generous PTO policy
• Comprehensive health and dental plans
• Paid personal and sick days
• Extra‑long weekends over the summer
• Birthday day off
• Unlimited access to LinkedIn Learning
• Telecoms monthly allowance
• RRSP company match
• Referral bonus