Business Advisor, Change Leadership

JOB DESCRIPTION

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.

It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

As a Change Leadership Business Advisor , you will play a key role in helping the Claims operation implement new processes, tools and initiatives by ensuring employees are ready, willing and able to adapt.

You will work closely with cross-functional teams, including senior leadership, to driver adoption and minimize resistance to change.

Your ability to communicate effectively, manage stakeholders’ expectations, and understand organizational culture will be critical in achieving successful outcomes.

The focus of this role will be placed on actively participating in and providing guidance to high impact change initiatives along with overall tracking of all changes ongoing and upcoming in the Claims operation.

The role also requires collaboration with various levels of leadership, to provide support and recommendations regarding prioritization and sustainability of changes made in the operation.

Emotional intelligence and a collaborative mindset will be essential for working through the complexities of change and fostering trust with stakeholders at all levels.

Here are a few ways you will make a difference :

Participate in the establishment of a change management framework to be used to support and track all changes in the Claims operation

Consult and provide change management and change leadership expertise to various levels of stakeholders across a variety of Claims focused initiatives

Providing coaching and feedback to teams and leaders regarding best practices to enable effective change within their teams

Build content, structure and facilitate necessary Change management and change leadership training for various levels of the organization including senior management

Ensure the evolution of change management tools, training curriculum and governance and ensure coordination with various stakeholders

Monitor & measure the capacity for change to update Sr. Management with any trends, risks or issues that may be present

Support the post implementation process by measuring effectiveness of change management / change leadership competencies and adoption;

provide regular reporting to various levels of stakeholders

Asist in building sustainment / reinforcement activities and documenting best practices and lessons learned

Reinforce the change leadership culture of celebrating success and ensuring the proper recognition of contributions made

What you bring to the table :

2+ years of relevant experience in change management

Strong understanding of change management principles, methodologies and tools (e.g. PROSCI, ADKAR, Kotter) - Change management certification is an asset

Bachelor / Master’s in Business Administration, Human Resources or another relevant discipline, or combination of education and applied experience will be considered

Insurance experience is an asset

Applied experience with medium to large scale initiatives or transformations (e.g. technology implementations, organizational restructuring)

Intermediate to Advanced level experience with Microsoft office and data visualization tools (Power BI, Excel, PowerPoint)

Demonstrated ability to work collaboratively in cross-functional teams with a high level of emotional intelligence

Ability to work autonomously, manage multiple priorities in a fast-paced environment and deal with ambiguity

Ability to facilitate, articulate and present information clearly and concisely, adapting to expectations of the audience

Curious and proactive in nature; likes to dive deep into complex problems and concepts

Positive and enthusiastic attitude with the ability to influence and build relationships with stakeholders at all levels

Support and mentor other business advisors as required

No Canadian work experience required but must have authorization to work in Canada.

For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.