Service Coordinator

Job Description

Due to continued growth and development an excellent opportunity now exists for a Service Coordinator. The Service Department at Airedale has a responsibility to provide service, maintenance and repair solutions. The role includes communication with Airedale’s customers to ensure that their expectations are met, and that an excellent level of customer service is adhered too. We are looking for a strong communicator, who has experience in an aftermarket or service department and enjoys thriving in a busy environment.

Role Requirements

• Work closely with customers and other Airedale staff, both internally and externally.
• Liaise with customers and Service engineers to schedule Service engineer site visits.
• Allocate different parts to be shipped to site.
• Complete customer questionnaires and Service engineer site access forms.
• Record and book Service engineer training courses.
• Chasing missing Service engineer site visit reports.
• Keeping accurate files
• Reply to queries, emails and telephone queries
• Assist the department to reach its targets

Skills & Experience

Strong communication skills including an excellent teleph...