Intake Worker

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

Assists individuals and families who are seeking aid and assistance from or have been referred to The Salvation Army. This may involve providing administration and operational requirements.

KEY Accountabilities:

• Represents and works within the mission vision & values of The Salvation Army.

• Uses a client-centered approach by consistently demonstrating compassion respect and empathy

• Interviews clients for program eligibility and ongoing support

• Supports where and when possible the efforts of all guests and co-workers

• Supports advocates for and refers guests in helping empower them to become more self-sufficient and help them re-integrate into the greater community

• Data entry - maintains and updates all appropriate documentation/progress notes related to clients and food donations and initiates any new documentation. Create reports timely and accurately as needed

• Monitors appropriate behavior; intervenes in crisis situations provides emotional support and advocacy as required

• Liaises with community agencies and partners

• Provides food hampers and/or vouchers to clients according to pre-defined guidelines ensuring accurate tracking and record keeping in TSA proprietary programs

• Assists in the preparation and maintenance for Food Banks Canada (FBC) Accreditation process

• Assists in the operations safety comfort organization maintenance and general cleanliness of the Food Bank according to FBC standards

• Receives (and/or declines) sorts/organizes and distributes non-monetary donations or purchased products following standard procedures

• May be responsible for ensuring safe handling of hazardous materials

• Arranges for discarding of items that are not usable in accordance with policy

• May schedule train and direct work of volunteers assisting in the Food Bank using FBC guidelines

• Assists with events like food drives fundraising camp transportation community events etc.

  • May occur outside of regular office hours i.e. evenings and weekends

• Co-ordinates Christmas Campaign with Community Engagement Manager

  • May assist Kettle Coordinator as needed with driving drop offs & pickups

  • May occur outside of regular office hours i.e. evenings and weekends

• Maintains confidentiality and dignity of fellow staff volunteers customers and clients

• Helps organize church activities and events i.e. Breakfast with Santa church camps

• Performs other related duties as assigned

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: N/A

Internal: MU leaders and staff clients

External: Clients family members police community organizations

MANAGERIAL RESPONSIBILITY:

• Reports directly to Community Engagement Manager

• Direct reports: None

FINANCIAL AND MATERIALS MANAGEMENT:

• Minor material responsibilities (safekeeping and proper use of vouchers and bus passes access to private information)

• Uses or maintains organization assets in accordance with established guidelines.

• Does not process any financial transactions with no budget responsibilities.

Working Conditions:

The job incumbent may be exposed to the risk of moderate to severe injury or illnesses due to:

• Physical attacks by others

• Exposure to infectious diseases

• Exposure to toxic chemicals (e.g. toxic spills)

• Moving objects

• Sharp objects (e.g. needle pricks)

• Repetitive strain injuries (e.g. back wrist)

The incumbent will work under the following disagreeable conditions:

• Isolation and monotony

• Odours

• Dealing with angry and multi-barriered people

• Verbal abuse

The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner upholding our code of conduct.

education and experience Qualifications:

Education and Qualifications

• Completion of a formal post-secondary/college program of one academic year in a related field.

• CPR First Aid Naloxone and Non-Violent Crisis Intervention Training or obtain as condition of employment

Experience and Skilled Knowledge Requirements

• Preference given to those who have prior related experience in social services environment OR 3 months of prior related experience including working with multi-barriered persons

• Current valid BC drivers license and clean driving record an asset

Skills and Capabilities

• Problem solving decision making and organization skills highly valued

• Willing to develop an understanding of the mission and purpose and its implications as related to the position responsibilities

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.