Restaurant Assistant Manager

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

The Tim Hortons Assistant Manager position assists in managing all aspects of a restaurant’s operation in order to ensure that Tim Hortons’ standards around people, products, cleanliness, and an Exceptional Guest Experience are fulfilled.

I. Food Paper

• The assistant manager is expected to assist with ordering supplies bi-weekly from TDL and three times a week from the Dairy supplier.
• Assists the Restaurant Manager in planning and working to budgets, achieving sales and transaction targets, including control of Food/Paper/Labour costs in the restaurant
• Collaborate with the manager to keep track of restaurant costs
• Training, mentoring and coaching restaurant teams to increase efficiency.
• Creating new ideas and suggestions to improve restaurant food paper cost
• Ensure restaurants do not run out of products at any time of the day.

II. Operations:

A- On Floor Tasks

• Collaborate with the Manager in weekly audits
• Training, mentoring and coaching restaurant teams to increase efficiency.
• Ensures high standards of guest experience are maintained
• Resolves guest complaints and turns potentially negative situations into positive ones
• Aids in maximizing team member coverage at all times, performs the role of Floor Leadership, and works as required in various areas during busy periods to maintain optimal guest service levels
• Responsible for daily cash procedures and assists with financial reporting
• Collaborate with the Team Members and Manager to run the day-to-day restaurant operations and comply with pre-established Tim Hortons operating procedures
• Coordinate with the Restaurant Manager as and when required for other activities.

B - Administrative work (Back Office)

• All back-office tasks for either the end of the shift or during non-peak operating hours when customer traffic is minimal.
• Managers log posted every day without Fail
• Follow-up on audit postings are done, and problems are corrected.
• Addressing all restaurant guest complaints
• Guest complaints should be resolved within 24 hours and updated
• Escalation of guest complaints should not occur.
• Detailed investigation of each guest complaint should be identified
• Support the Manager/MUM Create training strategies, new initiatives, and materials
• Ensuring that the restaurant complies with all policies and standards set out in MOL and our overarching organizational standards. (JHSC, POLICIES, PROCEDURES ETC)
• Documenting all coaching discussions with the team and mgmt in written format and emailing them to Manager/MUM

III. Labor

• Ensure the restaurant schedule is completed by Tuesday and verified by Wednesday
• No changes should be made by the leadership team without posting a msg for Mgrs.
• SPMH and labor % are achieved according to the standard.
• Proper allocation of staff in the restaurant, keeping the peak period and busy hours in consideration.
• Make sure TM or Managers are not assigned Monday to Friday schedules, everyone should be available at least one weekend
• Stat holidays are assigned on a proper basis to the team members.
• STAT HOLIDAY schedules are properly managed
• Responsible for Controlling Labor Costs By Reducing Employee Turnover

As a qualified candidate, you fulfill on the following criteria:

• Demonstrate a passion for guest service and creating exceptional guest experiences
• Pride yourself on building relationships with guests and your team
• Have strong operational experience
• Have a passion for coaching and mentoring and are comfortable delegating tasks
• Are ready to take on the full responsibility of running a Tim Hortons restaurant
• Enjoy leading a diverse team in a fast-paced environment
• Are able to engage others and develop high performance within your team