Business Support Manager

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Business Support Manager

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we are looking for:

We are seeking a highly strategic and analytical Business Manager to partner with the SVP, IT BSS Engineering & Operations. This role is critical in driving operational excellence, supporting strategic planning, and ensuring the SVP is fully equipped to lead Business Wireless and Residential initiatives. Acting as a trusted advisor and “one-stop shop,” you will manage executive reporting, program planning, and team engagement while coordinating across multiple stakeholders.

What You’ll Do:

• Executive Support & Reporting
• Prepare and deliver executive-level reports, dashboards, and presentations for leadership meetings.
• Conduct spot analyses and synthesize data from multiple sources to support strategic decisions.
• Strategic Planning & Program Management
• Support strategic planning for BAU delivery and operations across Business Wireless and Residential.
• Drive program management activities, ensuring milestones are met and risks are mitigated.
• Coordinate team operations and lead process improvement initiatives to enhance efficiency.
• Finance & Analytical Leadership
• Partner with Finance teams to track budgets, forecasts, and operational spend.
• Perform ad‑hoc financial and operational analysis to inform SVP decision‑making.
• Preferred background in Finance or strong financial acumen.
• Cross‑Functional Coordination
• Act as liaison between SVP and Directors/Senior Directors to gather updates and consolidate information.
• Put together materials for different strategies and initiatives, ensuring clarity and alignment.
• Team Engagement & Culture
• Assist in developing and executing team engagement plans to foster collaboration and high performance.

What You Bring

• Bachelor’s degree in business, Finance, IT, or related field; MBA preferred.
• 5+ years in business management, operations, program management, or executive support roles.
• Strong analytical and problem‑solving skills with ability to perform spot analysis and synthesize insights.
• Experience in strategic planning, program management, and process improvement.
• Exceptional communication and presentation skills (PowerPoint, Excel).
• Ability to manage multiple priorities in a fast‑paced environment.
• High level of discretion and interpersonal skills to influence at all levels.
• Finance background or strong financial acumen preferred.

What’s In It for You

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts:Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Rogers First:priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no‑cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity‑deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule:Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location:8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Technology & Information Technology
Requisition ID: 331241

To support career growth, collaboration, and high‑performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in‑person connection strengthens our culture and drives industry‑leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes: Technology

Location: Brampton, ON, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

• Health & well‑being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full‑time and part‑time permanent employees, some restrictions apply

Job Segment: Strategic Planning, Business Process, Business Manager, Program Manager, Network, Strategy, Management, Technology