Project Manager – Crew Management

Role Name: Project Manager – Crew Management
Location: Montreal, QC
Duration: Contract

Job Description
We are seeking an experienced Project Manager to lead the delivery of complex software implementation projects within the airline operations domain. This role involves managing end-to-end project activities for solutions such as crew management, flight operations, and planning systems. The ideal candidate will have a strong background in enterprise software delivery, excellent stakeholder management skills, and a solid understanding of airline operational processes.

Key Responsibilities:

• Manage full project lifecycle for airline operations software implementations, from initiation through closure
• Develop and maintain detailed project plans, schedules, and budgets, ensuring projects are delivered on time and within scope
• Engage with airline customers to gather requirements, define project scope, and align deliverables with business objectives
• Oversee system integrations, including crew management systems and other operational software
• Lead project communication efforts, preparing status reports and facilitating stakeholder meetings
• Identify, assess, and manage project risks and issues, ensuring timely resolution
• Coordinate with internal teams (Product, Development, Support) and external partners to ensure successful project execution
• Contribute to RFI/RFP processes, including proposal development and customer presentations
• Support change management activities to ensure successful adoption of new systems and processes by customer organizations
• Maintain high levels of customer satisfaction throughout the project engagement
• Stay current with industry trends and regulatory requirements relevant to airline operations

Requirements:

• Bachelor's degree in Business Administration, Information Systems, Engineering, or a related field
• Project Management Professional (PMP) certification or equivalent is preferred
• Minimum years of experience managing enterprise software implementation projects, ideally in airline operations or aviation software
• Familiarity with airline operational domains such as crew scheduling, flight operations, or planning systems
• Strong knowledge of project management methodologies (PMBOK, Agile, etc.)
• Excellent organizational, analytical, and problem-solving skills
• Effective communicator with experience working with C-level stakeholders and cross-functional teams
• Proficiency with project management tools such as Microsoft Project, Jira, Confluence, and related software
• Ability to travel as needed for project activities and customer engagements