EL Order Management Specialist

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world

This Position reports to :

EL Customer Operations Manager

In this role, you will have the opportunity to be responsible for providing internal and external customer service, including order entry, expedite, RMA's and other after sales requests. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions.

The work model for the role is : Hybrid

This role reports to the : Customer Operations Manager ELSP / SB.

This role is contributing to the Smart Power and Smart Building division in Canada.

You will be mainly accountable for :

• Work as a liaison between the customer, sales, product management, logistics for supply and demand, and other corporate personnel
• Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.
• Be able to manage a load of Accounts to include distributor, OEM, or Channel partner as the primary customer contact for the duration of each order or small project, and able to resolve specific issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate / coordinate with staff as appropriate
• Identify the processes needed to be followed to solve any inquiries received from customers.
• Demonstrates ABB's core values and group safety and integrity standards and acts accordingly.
• Demonstrates an understanding of Health, Safety, and Environment (HSE) terms, concept application, reporting, and risks.
• Ensures adherence to the collaboration objectives of the team to maximize results for ABB.
• Leads their own development journey by seeking knowledge and learning opportunities within the team.
• Manages relationships with stakeholders in their own area of responsibility and ensures alignment.

Qualifications for the role :

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

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ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups :

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.