front desk agent

Job Title

Administrative Services Assistant | Community Services

Location

Vernon, British Columbia, Canada

Overview

Languages : English

Education : Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Work Location

On site (physical location). No option to work remotely.

Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Provide customer service

Personal Suitability

Equal Employment Opportunity

Employer promotes equal employment opportunities for all job applicants. Supports :

Seniority Level

Entry level

Employment Type

Full-time

Job Function and Industry

Management and Manufacturing (Hospitality)

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