Customer Service Representative

POSITION OVERVIEW

The Customer Service Representative is responsible 1) taking and processing orders; 2) responding to customers in person online and by phone; 3) ensuring customer satisfaction by anticipating customer needs and proposing appropriate solutions based on our product portfolio. As an integral member of the team the Customer Service Representative maintains productive working relationships internally and externally and coordinates all aspects of the sale from orders to deliveries and payments.

RESPONSIBILITIES

• Create and manage order entries.
• Prepare daily order schedule and distribute to warehouse staff.
• Collaborate with warehouse to address shipping errors and discrepancies.
• Address delivery-related issues such as late shipments shortages and damaged products.
• Prepare all required paperwork for freight claims due to damages and arrange for credit or reshipment.
• Process transactions including payments and credits.
• Service customers directly by telephone email mail over the counter and in the showroom.
• Respond to customers and sales representatives on inquiries pertaining to product shipping warranty etc.
• Support outside sales team by adopting internal processes to ensure customer satisfaction.
• Product knowledge to assist dealers/customers with parts or install inquiries.
• Participate in local trade shows occasionally requiring weekend support.
• Complete other tasks as requested by Branch Manager.

This is fully on site position. No hybrid or remote options available.

This position is for maternity leave coverage.

Qualifications :

EDUCATION

• Completion of college/vocational or technical training (minimum requirement: Grade 12 or GED).
• Computer literate; proficiency in using the MS Office Suite including Word Excel and Outlook.
• Knowledge of building materials and construction techniques is an asset but not required.

• SKILLS AND ATTRIBUTES

• Inside Sales or Order Desk experience is an asset!
• Strong administrative organizational time management and prioritizing skills.
• Able to handle a fast paced demanding environment and to act with urgency when necessary.
• Customer-focused attitude with a high level of professionalism and discretion.
• Dedicated team player that can work effectively with their own team as well as other departments to achieve goals.
• Attention to detail and ability to follow up on customer orders.
• Excellent communication interpersonal skills and ethics.

Additional Information :

Mitten Inc. is also committed to providing an inclusive and barrier free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process

Remote Work :

No

Employment Type :

Contract

Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Experience: years
Vacancy: 1