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RQ00427 Business Analyst Intermediate for Patient Access program
RQ00427 Business Analyst Intermediate for Patient Access programMaarut Inc • Toronto, Ontario, Canada
RQ00427 Business Analyst Intermediate for Patient Access program

RQ00427 Business Analyst Intermediate for Patient Access program

Maarut Inc • Toronto, Ontario, Canada
30+ days ago
Job type
  • Full-time
Job description

Must haves :

  • Minimum 3 years Business Analyst experience in product management and / or IT.
  • Experience in the software as a service and / or integration implementations with a proven track record of operational success of a product launch and / or product release.
  • Experience with gathering requirements from cross-functional stakeholders business requirement system documentation and testing.
  • Excellent communications skills (listening speaking and writing)
  • Experience with process documentation process mapping techniques and other product customer support documentation
  • Experience with ITIL (Information Technology Infrastructure Library) Change Management and ITSM (IT Service Management) applications (i.e. Remedy / Helix).
  • Working knowledge of the Software Development Life Cycle (SDLC) and agile / SCRUM practices
  • Bachelors degree in Business Health-related fields Engineering Computer Science or related discipline or equivalent experience.
  • 3 years of experience with process / procedure development and implementation;
  • 3 years of experience with requirements elicitation and analysis techniques.
  • 2 years of experience with quality assurance testing
  • 2 years experience supporting implementation and / or business support for web or mobile based applications
  • Identity and Access Management experience an asset

Responsibilities :

  • Document and / or support ongoing business and product requirements.
  • Lead the finalization of new or enhanced operational procedures and processes.
  • Continuously seek and identify opportunities for the improvement of deployment operational and processes and procedures.
  • Identify and address potential challenges or roadblocks promptly to minimize impact on project timelines
  • Escalate critical issues when necessary collaborating with relevant teams to develop and implement effective solution
  • Conduct business and client requirement analysis in support of product development operational and / or deployment projects.
  • Monitor and process requests from existing clients / internal stakeholders and provide frequent product support as required
  • Educate clients stakeholders and users in the broader health care sector on Patient Access policies key concepts and processes.
  • Run reports to provide evidence of Service Level Agreements (SLAs) and KPIs
  • Perform data and user experience analysis in support of program and stakeholder objectives.
  • Prepare / maintain system documentation user guides process maps operations documents and training manuals.
  • Provide business and technical content in the development of test plans.
  • Facilitate participate and / or support business and clinical participation in the execution of test plans.
  • Collaborate with the team to ensure a consistent approach to executing work assignments.
  • Collaborate with other cross-functional teams in the delivery of tasks / projects.
  • Accountable for personal workload and tasks for a specific product in collaboration with cross-functional teams across OH.
  • Desired Skills :

  • Exceptional verbal and written communication
  • Active listening
  • Relationship building
  • Organizational and multi-tasking
  • Interpersonal and negotiation
  • Team player
  • Ability to work independently with minimal supervision
  • Willingness to learn new skills / business knowledge
  • Requirements

    Required Skills :

  • Strong business process modelling
  • Strong system analysis principles
  • Strong critical thinking
  • Strong problem solving
  • Solid research
  • Flexibility and adaptability in a dynamic environment
  • Required Experience / Evaluation Criteria :

    Experience with Implementations for SaaS and / or Integration Releases - 35 Points

  • Minimum 3 years of experience in software as a service (SaaS) and / or integration implementations.
  • Proven track record of operational success in product launches and / or product releases.
  • Look for evidence of direct involvement in launching or supporting digital health or IT products
  • Requirements Elicitation and Analysis Documentation Skills - 25 Points

  • Minimum 3 years of experience gathering requirements from cross-functional stakeholders.
  • Demonstrated ability to produce quality concise documentation for operational processes requirements and deliverables.
  • Experience with business requirement gathering system documentation and testing.
  • Critical Thinking and Problem-Solving Skills - 20 Points

  • Ability to analyze complex problems and propose effective solutions.
  • Evidence of applying critical thinking in business process modelling system analysis and operational improvements.
  • Examples of overcoming challenges or roadblocks in previous roles.
  • Ability to Work Independently with Minimal Supervision - 10 Points

  • Demonstrated capacity to manage workload and tasks autonomously.
  • Experience collaborating with cross-functional teams while maintaining accountability for personal deliverables.
  • References or examples showing initiative and self-direction.
  • Willingness to Learn New Skills and Business Knowledge - 10 Points

  • Openness to acquiring new technical or business knowledge.
  • Examples of professional development upskilling or adapting to new environments.
  • Evidence of flexibility and adaptability in dynamic settings
  • Deliverables Include but not limited to :

  • Product Support
  • Design and document business processes
  • Process mapping and optimization
  • Operational readiness for product releases
  • Integration with new digital health tools both internal and external
  • Support risk & issues management
  • Continuous quality improvement of day to day operations
  • Collaborate with and support the Senior Product Manager and other members in the team
  • Provide ongoing support for the Patient Access product as assigned
  • Develop processes to support stakeholders operational readiness of Ontario Healths Patient Access Solution releases.
  • Support process development and continuous improvement activities across the Integrated Patient Access team.
  • Ensure operational readiness for every product release.
  • Support new integrations and onboarding of services.
  • Identify and address potential challenges or roadblocks promptly to minimize impact on project timelines.
  • Adhere to and promoting Ontario Health policies and standards including privacy security and architecture.
  • Develop knowledge transfer documents and conduct knowledge transfer sessions for all the above deliverables with assigned Ontario Health subject matter experts.
  • Must Haves :

  • Minimum 3 years Business Analyst experience in product management and / or IT.
  • 3 years of experience with requirements elicitation and analysis techniques.
  • Experience in the software as a service and / or integration implementations with a proven track record of operational success of a product launch and / or product release.
  • Experience with process documentation process mapping techniques and other product customer support documentation
  • Key Skills

    Project / Program Management,Program Management,Data Collection,Military Experience,Microsoft Powerpoint,Earned Value Management,Sharepoint,Microsoft Project,Budgeting,DoD Experience,Financial Management,Contracts

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 101 - 101

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