Job descriptionHave 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activitiesHave 3 – 5 years of deskside support experienceHave 3 – 5 years of break-fix experienceHave strong internetworking and troubleshooting skillsHave A+ certification & at least one certification from either Cisco or MicrosoftMay have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)Must be a self-starter and have the ability to manage multiple tasksCan act in a Team Lead capacityExceptional customer service skillsGood communication skillsAbility to work independently or as part of a teamAbility to complete tasks effectively with minimal supervisionMust be available to work flexible work schedulesMust have a minimum of a Diploma from a recognized IT program