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Retail Shift Leader
Retail Shift LeaderCanna Cabana • Town of Hinton, AB, CA
Retail Shift Leader

Retail Shift Leader

Canna Cabana • Town of Hinton, AB, CA
9 days ago
Job type
  • Permanent
Job description

Retail Shift Leader – Canna Cabana

Part‑time, Permanent position overseeing daily store operations in a cannabis retail environment. Candidates must be knowledgeable, responsible, hardworking, and dedicated.

Responsibilities

  • Provide assistance to store management in supervising and facilitating the daily operations of the store.
  • Oversee the responsibilities of the Store Manager in the absence of SM or ASM.
  • Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed.
  • Provide direction, guidance, and instruction to all store associates as required.
  • Ensure store conditions are consistently upheld to established standards.
  • Assist in ensuring staffing levels adequately meet business needs, only when requested.
  • Be the sales and customer service leader / role model in the absence of SM / ASM.
  • Greet and assist customers in a way that models exemplary conduct to other staff.
  • Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
  • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
  • Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift.
  • Achieve sales target and store‑level KPIs.
  • Ensure employees on shift are actively pursuing sales goals.
  • Oversee and assist in inventory management and be accountable for the inventory processes on shift.

Qualifications

  • Must have a valid SellSafe Certification.
  • Completion of high school and college / CEGEP / vocational or technical training required.
  • Demonstrated sales and service orientation required.
  • Minimum of 2 years work experience in the retail industry required – cannabis industry preferred.
  • Excellent time‑management and prioritizing skills required.
  • Demonstrated ability to train and motivate staff required.
  • Skills to monitor and lead by example as required.
  • Basic office administration skills required.
  • High level of proficiency with Microsoft Office productivity suite.
  • Highly effective teamwork skills.
  • Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
  • Strong customer service and troubleshooting skills.
  • A well‑defined sense of diplomacy.
  • Excellent teamwork and team‑building skills.
  • Thorough understanding of applicable health and safety legislation.
  • A professional, responsive, and positive work attitude is essential.
  • Ability to work nights, holidays, weekends, and different locations.

    • Benefits

  • The opportunity to work for a growing company positioned to become a globally recognized brand in the cannabis industry.
  • Significant opportunity for growth, experience, and learning.
  • Unlimited bonus earning potential.

    • SellSafe License is mandatory for working at any cannabis store. To obtain a SellSafe license, please visit SellSafe Cannabis Staff Training .

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    Shift Leader • Town of Hinton, AB, CA