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Account Representative
Account RepresentativeMCIS Language Solutions • Toronto, ON, CA
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Account Representative

Account Representative

MCIS Language Solutions • Toronto, ON, CA
30+ days ago
Job type
  • Temporary
Job description

Join to apply for the Account Representative role at MCIS Language Solutions .

This is a full‑time temporary employment opportunity for an initial duration of one (1) year, with an expected start date of March 1, 2026.

Pay Range

  • Base pay : CA$50,000.00  /  yr – CA$53,000.00  /  yr

About MCIS Language Solutions

MCIS is a not‑for‑profit that has evolved into a social enterprise, working to remove language barriers for over 30 years. With more than 60 full‑time staff and a roster of over 6,000 language professionals, MCIS provides a full suite of language solutions—including interpretation, translation, transcription, localization, and training—to government, legal, police services, and healthcare organizations in more than 300 languages.

Vision : To connect people globally through languages.

Mission : To advocate for language rights and equitable access to critical information and services through language solutions and human connections.

Values : Making a Difference, Compassion and Collaboration, Integrity and Innovation, Social Justice.

Every year MCIS invests a portion of its net income into initiatives that support free services for vulnerable populations, training subsidies for aspiring interpreters and translators, and language advocacy initiatives such as the Our Language Rights Canada Conference on Canadian Language Advocacy Day.

Duties & Responsibilities

  • Identify sales opportunities for potential and new clients : follow up on requests, research prospective clients, send agreements and pricing information, assess and validate client needs, coordinate with sales and other teams, support new business initiatives, analyze data to improve sales outcomes.
  • Develop and maintain long‑term client relationships : act as primary point of contact, ensure timely delivery of services, onboard new clients, resolve complaints, and provide ongoing training and presentations.
  • Gather and respond to customer feedback : monitor feedback, coordinate resolutions with relevant departments, provide updates on actions taken.
  • Reporting : prepare usage reports, present progress to National Business Development Manager and Director of Marketing & Business Development, prepare reports on new clients, maintain insurance documentation.
  • Contract management : ensure contracts align with service capacity, set up new client accounts and update CRM (e.g., HubSpot).
  • Perform any other tasks related to the department and MCIS’ vision.
  • Employment Requirements

    Core Competencies

  • Communication, Innovation, Integrity, Collaboration, Quality, Advocacy
  • Functional Competencies

  • Client Orientation, Business & Industry Analysis, Marketing Research, Customer Experience & Engagement, Product / Service Development
  • Education & Experience

    General post‑secondary education (university degree or college diploma) in Business Administration or Marketing is preferred. Minimum of 2 years of related experience in sales, cold calling, sales reporting, client issue resolution, and project management. 3–6 months of on‑the‑job learning required.

    Position Details

  • Seniority level : Entry level
  • Employment type : Contract
  • Job function : Sales and Business Development
  • Industries : Translation and Localization
  • Closing date : January 5, 2026
  • Job posting type : Full‑time temporary vacancy
  • Accommodations for job applicants with disabilities are available on request. Referrals increase your chances of interviewing at MCIS Language Solutions by 2×.

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    Account Representative • Toronto, ON, CA

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