Job Title : Virtualization Solutions Consultant
Reports To : Professional Service Director
Department : Professional Service Department
Posting Date : April 2011
Position Overview
To act as a primary customer interface for the professional services department. Identify, define and implement IT strategies and projects with the Sales Team. Liaise with the Managing Director of Services Delivery on a daily basis with client status updates.
Responsibilities :
- Provide pre and post sales consultation to client base.
- Provide primary IT support, issue resolution and technical advice for client base.
- Provide pre-sales service delivery in terms of assisting in Statement of Work creation, client negotiations, presentations, demonstrations, RFP contributions, etc.
- Provide post sales service delivery in terms of assessment, architecture, design, implementation, migration, recommendations, upgrades, knowledge transfer, technical documentation, training, business case / TCO creation, etc.
- Recreate customer technical environments by researching, identifying, and resolving a variety of problems.
- Work within and outside of subject matter expertise to expand self knowledge base.
- Assist in the development of service deliverables.
- Assist in the development of practice expertise and cross training of other consultants.
- Position involves 25% pre-sales and 75% technical / consultative hands-on.
- Obtain and maintain technical certifications related to job function.
Knowledge, Skills, Experience
Virtualization transformational experienceExperience in providing technical support to enterprise customers (preferably Global 2000) for mission critical Windows and Linux computer systems and related softwareStrong Windows administration and or hypervisor administration skillsInstallation, configuration and provisioning of operating systemsInstallation, configuration and provisioning of multiple hypervisorsStorage Area networking is an assetVirtual Desktop Infrastructure is an assetSetup and operation of TCP / IP networkingApplication packaging an assetApplication streamingMinimum 5-7 years experience for each of the above requirementsB.S. in Computer Science, Electrical Engineering, Math, or College diploma with Information Technology focus or equivalent work experienceStrong working knowledge of the various flavors of Unix, Linux, Microsoft plus x86 platforms, devices, and networkingCCA XenApp and or CCA XenDesktop certification requiredCCEA / CCIA certification is an assetMCITP Windows Server 2008 Admin or higher certification requiredMCTS Exchange 2010 is an assetMCTS Server 2008 Virtualization or Desktop Virtualization requiredVCP4 certification an assetOther
Excellent interpersonal skillsStrong spoken and written English skillsValid driver’s license and able to travel to client sitesReliability Status Security Clearance or the ability to obtainNOTE : This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization