Catering Coordinator

Overview

Kitchen Hub is Canada’s leading digital food hall, combining high‑performing restaurant brands with next‑generation kitchen and fulfillment infrastructure. We’re looking for a Catering Coordinator to support the planning, coordination, and delivery of our catering program across all of our current and future locations.

The Catering Coordinator will optimize and grow Kitchen Hub’s catering program across multiple locations. This role is responsible for improving the operational efficiency of catering fulfillment, developing relationships with restaurant partners to create catering‑friendly menus, optimizing catering guest experience, and driving sales through strategic growth initiatives. You’ll collaborate with our operations, marketing, and technology teams to enhance the ordering experience, explore new sales avenues, capture catering opportunities and leads, and ensure Kitchen Hub delivers a seamless catering experience at scale.

Key Responsibilities

Sales & Growth (≈50%)

• Develop and execute strategies to grow Kitchen Hub’s catering sales channel across all food hall locations.
• Collaborate with marketing to generate and convert catering leads through digital, B2B, and local community channels.
• Set and monitor key sales KPIs and report results to senior leadership.
• Identify and evaluate new sales channels.
• Provide input on catering marketing campaigns and client outreach.

Operations & Process Optimization (≈50%)

• Streamline the catering order process, working closely with FOH teams and restaurant partners.
• Assess and recommend improvements to ordering tech and fulfillment logistics.
• Lead the exploration of third‑party catering platforms.
• Coordinate with restaurant partners to advise on menu optimization.
• Document and refine SOPs for catering fulfillment.
• Handle occasional client interactions for custom or large‑scale requests.

Qualifications

• 3 years experience in catering operations.
• Strong understanding of catering workflows.
• Demonstrated process and growth improvement skills.
• Strong communication and stakeholder coordination.
• Data‑driven with comfort analyzing sales and process metrics.
• Familiarity with POS systems and catering platforms.
• Entrepreneurial, organized, and adaptable.