Duty Officer- Toronto

As part of the management of its activity within Toronto airport , Royal Air Maroc is recruiting a duty officer who will be in charge of assisting the stopover chief in the management of the stopover , customer assistance and punctuality and security of all the operations of Royal Air Maroc.

Key Responsibilities :

• Supervision of services provided to Royal Air Maroc customers in all stages of the passengers circuit and ensure their compliance with RAM quality standards.
• Supervision of assistance organizations and control of services.
• Coordination of the care of passengers in the event of irregularity ( transport , accommodation, etc.).
• Representation of Royal Air Maroc with local authorities and various stakeholders at the stopover.
• Coordination with the operations control center (CCO) and other operational entities ( hotline, hub, etc.)
• Reporting of the stopover activity and reassembled passenger complaints for treatment with the entities concerned.
• Participation in the influence of the brand image of Royal Air Maroc.

Profil sought :