Sr Director Program Management

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is a global provider of managed services infrastructure solutions consulting and products. The Company offers endtoend managed services technology and consulting to enable the digital workplace for enterprise midsize and small businesses. In business since 1987 Client provides Managed Workplace Services including IT solutions and hardware and software resale integration and support services and has numerous partnerships within the technology space such as HP IBM Cisco Dell Apple Inc Jamf Pro AirWatch and Microsoft.

Position : Sr. Director Program Management

Location : Toronto ON

Duration : Full Time

Job Type : Full Time

Work Type : Hybrid

Language : English

Job Description : Job Summary

The Sr. Director Program Management will own a region comprised of multiple clients and will be directly accountable for Profit and Loss and Growth of that region.

This individual will also build manage and develop a high performing team of Program Managers and Directors.

The ideal candidate will possess strong problemsolving capabilities to include using various methods to help identify the opportunity for growth while focusing on operational efficiency.

Duties and Responsibilities

Own the overall Profit & Loss (revenue through Margin) growth and Gross Margin Dollars for region.

Direct the operations of customer relationship function for assigned region focusing on providing customers with support guidance and knowledge resources to boost renewals and strive for zero churn.

Develop strategies and processes to deliver consistent client experience from onboarding through all phases of the customer lifecycle while promoting retention; Client Satisfaction to be measured via Net Promoter Score (NPS) and operational Customer Satisfaction measures (CSAT).

Responsible for overall governance to include :

Quarterly Business Review

Strategic : innovative road mapping

Manage a team of Customer Relationship Directors to include providing leadership addressing discipline issues hiring and terminations administrative duties and training for continuous improvement.

Aid Customer Relationship Directors in preparing account plans and targets for incremental growth proactively seeking support from Sales as needed.

Conduct quarterly account reviews with each Customer Relationship Director in region while identifying blind spots that may exist and opportunities to improve relationships and overall approach to account plans.

Build trusted relationships with senior leaders on assigned accounts and act as an escalation point as needed for the customer and the Customer Relationship Directors.

Collaborate with other teams as needed to align customer brand values position and opportunities with the clients value proposition.

Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company.

Position requires travel in the GTA area visiting customer locations.

Travel is required.

Basic Qualifications

Bachelors Degree in Business Management Computer Science or related field.

1012 years of related experience

Prior management experience with strong leadership skills

Excellent delivery skills in related IT / Product categories

Strong strategic and tactical account management skills

Effective communicator with strong attention to detail

Ability to work independently as well as in a team environment

TekWissen Group is an equal opportunity employer supporting workforce diversity.