Talent.com
guest services agent - hotel

guest services agent - hotel

Travelodge By Wyndham Fort McMurrayFort McMurray, AB, CA
30+ days ago
Salary
CA$18.50 hourly
Job type
  • Permanent
Job description
  • Education :
  • Expérience :
  • Education

    • Secondary (high) school graduation certificate
    • Work setting

    • Hotel, motel, resort
    • Tasks

    • Register arriving guests and assign rooms
    • Process group arrivals and departures
    • Take, cancel and change room reservations
    • Provide information on hotel facilities and services
    • Provide general information about points of interest in the area
    • Process guests' departures, calculate charges and receive payments
    • Balance cash and complete balance sheets, cash reports and related forms
    • Maintain an inventory of vacancies, reservations and room assignments
    • Follow emergency and safety procedures
    • Clerical duties (i.e. faxing, filing, photocopying)
    • Answer telephone and relay telephone calls and messages
    • Assist clients / guests with special needs
    • Contact customers to deliver requested wakeup calls
    • Provide customer service
    • Personal suitability

    • Client focus
    • Dependability
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Flexibility
    • Organized
    • Reliability
    • Team player
    • Experience

    • 7 months to less than 1 year
    • Durée de l'emploi : Permanent
    • Langue de travail : Anglais
    • Heures de travail : 40 hours per week