Guest Services Representative

Schedule for daytime (10 : 00 am – 05 : 00 pm) weekdays and (8 : 00 am-9 : 00 pm) weekends

Schedule for evening time (03 : 00 pm – 10 : 30 pm) weekday evenings

Pay Range : $18.58 – $23.22 / hour

At the City of Leduc, our mission is People. Building. Community. We offer a collaborative and dynamic workplace where our values of Teamwork, Service, Respect and Leadership guide our conduct and contribute to a healthy culture. If you would like to work as part of a progressive organization and enjoy a fast-paced environment, then this may be the opportunity for you.

Come work with us!

Are you someone who thrives in a fast-paced, people-first environment? Do you enjoy helping others and creating a welcoming atmosphere for all? If so, the City of Leduc’s Guest Services team at the Leduc Recreation Centre (LRC) is the place for you!

We’re currently looking for a friendly and reliable individual to join our team as a Casual Guest Services Representative for day and evening time availability.

What is the Opportunity?

Reporting to the Customer & Membership Services Coordinator, this role involves a wide range of customer service and administrative duties, including assisting with admissions, memberships, program registration, facility rentals, and general inquiries via phone, email, and online platforms.

This is a great opportunity to be part of a dynamic, community-centered facility where your contributions directly support active lifestyles, family fun, and inclusive access to recreation. Whether you’re helping a parent register their child for swimming lessons or guiding a senior through membership renewal, you’ll be making someone’s day a little easier—and a lot more enjoyable.

Key Responsibilities

What will you do?

As a Guest Services Representative, you will :

• Provide friendly, courteous, and professional service by assisting customers at various facilities like the Leduc Recreation Centre, Maclab Centre for the Performing Arts, and Alexandra Outdoor Pool
• Support day-to-day operations including facility admission, membership sales and renewals, program registration, facility rentals, and general phone, email, and online inquiries
• Accurately wristband facility users based on activity and age requirements
• Assist clients in navigating online platforms, including our website and registration apps for activity bookings and class registrations
• Ensure accuracy in processing customer requests and completing administrative tasks
• Follow safety guidelines and procedures to maintain a safe environment for staff and guests
• Communicate effectively to identify guest needs, resolve concerns, and provide timely solutions
• Accurately balance cash and floats at the end of each shift
• Monitor and distribute equipment for field house usage and other programs as required

Requirements

Who you are?

You are a strong fit for this role if you have :

What we offer?

At the City of Leduc, we believe in supporting our employees’ well-being and career growth. In addition to a competitive salary, we offer :

Ready to Join Us?

Come and be part of a friendly, community-focused team that takes pride in creating a welcoming and inclusive experience for all guests at the Leduc Recreation Centre. If you’re passionate about customer service, enjoy helping others, and thrive in a dynamic environment, we’d love to hear from you!

The competition closes at 11 : 59 PM (MT) on January 19 th , 2026.

Interviews will be scheduled between 10am and 5pm during the week of February 9-13.

This competition may be used to fill future vacancies at the same or lower classification level.

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