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Bilingual Customer Service Representative (FR / EN)

Bilingual Customer Service Representative (FR / EN)

Adecco CanadaOakville, ON, CA
14 days ago
Salary
CA$25.00 hourly
Job type
  • Full-time
  • Temporary
  • Quick Apply
Job description

Adecco is currently hiring a full-time detail oriented Bilingual Customer Service Representative to provide exceptional support to our customers in both English and French . In this role you will handle inquiries, resolve issues, and ensure a positive customer experience across multiple communication channels.

  • Pay Rate : $25.00 / hour
  • Location : Mississauga, ON
  • Shift : Mondays to Fridays 10am-6pm (training time varies from 8 : 30-6)
  • Job type : Temporary | Full-time

Here's why you should apply :

  • Paid weekly accurate and on time
  • Strong health and safety programs
  • Medical and dental benefits once qualified
  • Free training programs
  • New and quicker onboarding process

    • Responsibilities :

  • Receive inbound calls, enter orders received via phone, fax and email as well as answer

    • customer inquiries and problem solve.

  • Process / troubleshoot orders placed via phone, fax, and email.
  • Process equipment billing, auto shipments, consignment orders, custom-pak orders and

    • returns.

  • Handle routine to complex customer inquiries.
  • Liaise with Sales Reps to provide problem resolution when required.
  • Complete documentation and process credit requests.
  • Troubleshoot and correct EDI orders.
  • Act as point of contact for Sales / Marketing & Operations.
  • Manage personal performance, attendance and schedule adherence.
  • Remain current on all products, policies and procedures by attending training and completing

    • Qualifications :

  • Secondary School Diploma required
  • Post Secondary School Diploma or Certificate is preferred
  • Fluent in English and French (written and spoken).
  • Previous experience in customer service, call center, or related field preferred.
  • Strong communication and problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in using customer service software and CRM systems is an asset.
  • SAP and Salesforce experience would be an asset
  • Positive attitude, patience, and a customer-focused approach.
  • Mu st be legally eligible to work, and reside in Canada

    • Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

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    Bilingual Customer Service Representative • Oakville, ON, CA