Customer Logistics Team Lead (Fixed Term)

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Job Function : Customer Management

Job Sub Function :

Customer Service Operations

Job Category : People Leader

All Job Posting Locations :

Markham Ontario Canada

Job Description :

Johnson & Johnson Med Tech is recruiting for a Team Lead of Customer Logistics. This position will be located in Markham Ontario and follow a Hybrid work schedule. This position will be for a fixed term of 12 months.

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at Summary :

The Team Lead Customer Logistics MedTech will manage daily operations of the Customer Logistics team and acts as a key interface between the customer and the business. This individual leads a sub team of the Customer Logistics MedTech department and is responsible for people leadership performance management and talent development.

Through the development of team priorities in alignment with organizational strategy and business customer requirements this individual will be responsible for delivering against critical metrics and for achievement of team goals and objectives. The Team Lead will partner cross-functionally to drive efficiency and process / system improvements that will improve the customer experience and deliver cost savings and value.

Major Responsibilities :

Daily Operations

• Establish goals and priorities for team in line with service level agreements and organizational strategy
• Achieve business results for key performance indicators and other organizational objectives
• Develop and monitor resourcing strategy to support daily operations. Ensure that customer inquiries are resolved in a timely fashion
• Manage Loaner and Mentor Billings analysts to ensure that revenues are recognized in accordance with accounting principles
• Manage all Sales Order Management processes and communications in compliance with business policies SOPs and SOX regulations
• Develop and maintain relationships with key internal and external parties including Sales & Marketing Supply Planning and key customers

2. People Leadership & Development

3. Process & Projects

4. Metrics & Reporting

Job Knowledge Requirements :

Required knowledge and experience

Core competency requirements :

Required Skills : Preferred Skills :

Consulting Customer Analytics Customer Centricity Customer Engagement Customer Relationship Management (CRM) Customer Support Operations Customer Support Platforms Customer Support Policies and Procedures Customer Support Trends Developing Others Inclusive Leadership Leadership Problem Solving Process Optimization Quality Services Service Excellence Standard Operating Procedure (SOP)

Key Skills

Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV

Employment Type : Full-Time

Experience : years

Vacancy : 1