Client Service Representative - Bilingual (English/French)

JOB DESCRIPTION :

Organization : Ministry of Labour, Immigration, Training and Skills Development

Division : Office of the Worker Adviser

Language of Position(s) : Bilingual English / French

Job Term : 1 Temporary assignment / contract up to 12 months with possibility of extension

Job Code : 08OAD - Office Administration 08

Are you a self-starter and a collaborative team-builder? Are you confident in your ability to provide proactive, high-level client service?

Then consider this opportunity to provide administrative support to the Office of the Worker Adviser.

Please note :

This position is part-time working 18.63 hours per week

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism :

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code .

Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this challenging position you will :

• perform reception duties and provide general information to clients
• provide status reports to clients or partners
• maintain electronic and manual records
• assist with program delivery activities
• provide general administrative and clerical support
• ensure confidentiality and discretion in dealing with client information

Mandatory

You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Communication Skills :

• You have knowledge of customer service standards and are able to interact with clients in crisis.
• You can prepare effective written correspondence.
• You are able to work in a team and build effective client relationships.

Analytical, Reasoning and Problem-Solving Skills :

• You are able to quickly identify needs of clients.
• You are able to respond to inquiries and complaints.
• You can ensure confidentiality.
• You have experience reviewing documents for completeness and accuracy.

Other Essential Skills :

• You can learn and explain legislation, policies and procedures.
• You demonstrate judgment and analytical skills in identifying when to refer matters to other staff.
• You are able to determine priorities in a high-volume environment.

Administrative Skills :

• You have demonstrated experience in providing administrative support.
• You are proficient with computers and office software (e.g. Microsoft, Outlook, Word, Excel, PowerPoint).
• You can use general office equipment.

Additional Information

Category : Administrative and Support Services

• You must apply online by visiting www.ontario.ca / careers . You must enterthe job id number 215802 in the Job ID search field to locate the job ad.
• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job.

We rely on the information you provide to us.

• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information.

Recruitment services team will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU).

In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service.

Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service.

Active restrictions can include time and / or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.

g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely).

The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember : The deadline to apply is Monday, June 10, 2024 11 : 59 pm EDT . Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.

Job Position

Name

Email Address

Telephone Number

I consent to receiving information from CERC.

J-18808-Ljbffr