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General Manager - CPAP Division

General Manager - CPAP Division

Insight GlobalNorth York, ON, Canada
3 days ago
Salary
CA$80,000.00 yearly
Job type
  • Full-time
Job description

Insight Global is seeking a General Manager for one of our clients in the medical gases industry. A strong healthcare background is required for this role.

Key Responsibilities :

  • Oversee centralized operations at the North York head office, including inventory management, operational teams, and resupply teams to ensure efficiency and scalability.
  • Lead and support retail staff (PAP Clinicians and support personnel) across all locations, driving high performance, patient satisfaction, and adherence to best practices.
  • Monitor and report on department-wide KPIs, including referral conversion rates, patient compliance metrics, and resupply sales, ensuring data-driven decision-making.
  • Develop and implement standardized policies, procedures, and training programs across all locations to enhance consistency and operational effectiveness.
  • Provide monthly progress reports on key objectives to shareholders and stakeholders, ensuring transparency and strategic alignment.
  • Resolve escalated patient and operational issues, fostering a culture of service excellence and continuous improvement.
  • Drive business growth by collaborating with Sales, Marketing, and other teams to optimize patient acquisition and retention strategies.
  • Support the expansion and integration of new locations, ensuring smooth transitions and operational readiness.
  • Ensure regulatory compliance with the Assistive Devices Program (ADP), insurance policies, and industry standards, mitigating risks and maintaining accreditation.
  • Conduct regular team meetings, performance reviews, and professional development initiatives, fostering a high-performing and engaged workforce.

Base salary starting at $80,000 / year depending on relevant skills and experience.

Required Skills & Experience :

  • Minimum of 3-5 years of experience in a managerial role within a healthcare setting.
  • Experience in home healthcare equipment and clinical services.
  • Strong understanding of the Assistive Devices Program (ADP) and the medical device industry.
  • Post-secondary education in healthcare, business administration, or a related field.
  • Strong leadership, negotiation, and organizational skills.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Commitment to patient care, safety, and confidentiality.
  • Clear driver’s abstract and ability to travel between locations as needed.
  • Must be fully vaccinated against COVID-19.
  • Proven track record of managing multiple locations and successfully delivering operational improvements and growth.

    • Preferred Qualifications :

  • Registered Respiratory Therapist (RRT) or Registered Nurse (RN) preferred (current registration an asset).
  • Prior sales and marketing experience is an asset.