ServiceNow Developer

Must Haves : Education

Education

College or bachelor's degree in computer science or related field of study. Yes

Professional Licenses / Certification

Certified CAD and / or CSA Yes

Work Experience

• Experience in designing, building, testing, deploying, and supporting applications. 5 years
• Experience in ServiceNow configuration, customization and development. 5 years
• Experience in ServiceNow CSM module. 5 years
• Experience with ServiceNow platform. 5 years
• Experience with software development processes, and all associated best practices. 5 years
• Experience writing and maintaining technical documentation. 5 years

Nice to Have

Work Experience

• Experience developing and maintaining web services, JSON REST API and Message queuing. 3 years
• Experience with Contact Centre Platform. 2 years
• Experience within a Public Sector organization. 3 years
• Experience with various software development methodologies (i.e. agile, waterfall...3 years

Position Title : ServiceNow Developer

Scope :

The contact center program is initiated to bring consistent service to 80+ contact centers located within different ministries.

These contact centers are serving Albertans, and a significant number of other departments, boards, and agencies.

Reporting to the Contact Centre Service Owner, the resource will participate in development and maintenance needs identified within contact center program.

This includes ServiceNow capabilities, ServiceNow integration with CX-One and associated tools.

Duties :

Design, develop, test and implement the contact center solution features in ServiceNow. Troubleshoot and resolve issue in contact center solution in ServiceNow and the integrations.

An ServiceNow Developer applies a broad knowledge of various technical areas to foresee and rectify problems.

• Liaises with business units and program areas to ensure solutions meet current and strategic ministry needs and requirements.
• Provide ServiceNow functional and technical expertise.
• Configure and customize ServiceNow modules to meet requirements ensuring the integrity and sustainability of system configuration.
• Execute internal testing (unit testing) and support UAT activities.
• Provide overall Technical Solution Quality Assurance (QA)
• Support warranty activities as required.
• Support transition to operations (hand off) to support teams.
• Provides and maintains technical documentation of design and changes.
• Certified ServiceNow Application Developer (CAD) and / or Certified System Administrator (CSA).
• Participates in agile delivery meetings.
• Able to quickly understand application functionalities and process.
• Handle and fix production defects efficiently.
• Provide tracking and reporting of time and status on all work as required.
• Identify and coordinate release schedules
• Ensure planned releases remain on schedule and on track

Equipment Requirements :

Resource will require own equipment.

Resource must provide their own computer and related equipment. The computer's operating system must be a modern version of Windows or MacOS that is compatible with Azure Virtual Desktop (AVD) and related software for remote access.

Windows is preferred due to better compatibility. AVD / remote-related software will be installed on the resource's computer.

The Contractor’s resources are directed to work remotely, the Contractor shall be responsible for providing all of its equipment, including computers, software, printers, supplies, desks and chairs.

However, the Province shall ensure that the Contractor’s resources have the necessary access and credentials to the Clients system.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
9 hours ago