Customer Service Representative

About the job Customer Service Representative

We are seeking a customer service representative who will serve as a point of contact, provide details about a vast array of company information, respond to inquiries, and accurately address any new issues that may arise with customer accounts.

The most effective customer service representatives are truly happy to assist clients. They communicate with passion, patience, and empathy. They enjoy conversing and appreciate the benefits of effective communication. When necessary, customer service employees can put themselves in their clients' place and speak out for them. You will be responsible for gathering valuable customer feedback for our organization. Customer service representatives are also inherently good at addressing problems. When they don\'t have enough information to address a customer\'s inquiry or handle a complaint, they are confident in their ability to troubleshoot and investigate.

Responsibilities

• Organize a number of incoming calls.
• Contribute to the company\'s success in the top customer service categories, such as communication, listening, problem-solving, and politeness.
• Respond to incoming calls while delivering great customer service by meeting and going above and beyond what the client expects.
• Answer all incoming calls and provide excellent customer service by exceeding the client\'s expectations.
• Find out what clients want and analyze it to satisfy them.
• Create long-lasting connections and trust with your customers by being honest and communicative with them.
• Use the proper techniques and instruments to provide information that is true, accurate, and comprehensive.
• Reach sales goals for the personal/customer service staff and phone handling quotas.
• Deal with consumer complaints, offer suitable remedies and substitutes within the allotted timeframes, and follow up to ensure resolution.
• Organize customer accounts, keep track of client interactions, and file documents.
• Observe communication protocols, rules, and policies.
• Go above and beyond to engage customers.

Requirements

• High school diploma
• Experience providing customer support or working as a client service representative
• A history of exceeding quotas
• Exceptional phone contact management abilities and active listening
• Knowledge of CRM systems and procedures
• Customer-centeredness and the capacity to adjust to and react to various characters
• Excellent presentation and communication abilities
• The capacity to multitask, prioritizes, and efficiently manage time

What\'s in it for you?

As a Certified Living Wage Employer, you are guaranteed to earn a living wage with us, including an impressive benefits package which includes:

• Paid vacation time, and other time off
• Financial benefits including free banking, and special rates on mortgages, lines of credits and more
• Unique rewards and recognition program

You will benefit from an inclusive and collaborative work environment that encourages creativity, curiosity, and celebrates success. You will also receive the right training, tools and technology needed to delight our Members, with the opportunity to learn from diverse industry leaders, who have hailed from top organizations around the world.