Front Office Assistance / Data Entry Clerk

We are seeking a dedicated and detail-oriented Customer Service / Data Entry professional to join our clients team in London Ontario. This role is essential for ensuring that their customers receive exceptional service while accurately managing data entry tasks. The ideal candidate will possess strong communication skills and have a passion for providing outstanding customer support.

Job Type :  Full time - Contract until New Year

Location :  London, ON

Pay Rate :  $19 per hour

Hours :  8am to 5pm

What You'll Do :

• Provide excellent customer service through various communication channels, including phone, email, and chat.
• Accurately enter and update customer information in their database.
• Analyze customer inquiries and provide appropriate solutions or escalate issues as necessary.
• Communicate effectively with customers to understand their needs and offer tailored solutions.
• Assist in upselling products or services when appropriate to enhance customer satisfaction.
• Maintain a high level of professionalism and phone etiquette during all interactions.
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Previous experience in customer service or data entry roles is preferred.
• Proficiency in English verbally and written
• Strong data entry skills with attention to detail and accuracy.
• Familiarity with sales techniques, including upselling strategies, is a plus.
• A proactive approach to problem-solving and the ability to analyze customer needs.
• Must be legally eligible to work in Canada and able to work full time hours as required by this position.