Workers' Compensation Case Manager

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

As a global-leading health and well-being provider encompassing physical, mental and financial health TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As a Claims Manager within a matrix team, you play a key role in customer relations and claims management for workplace injuries.

You implement innovative strategies to help clients reduce costs related to workplace injury cases and foster a positive work health and safety culture.

Responsibilities :

• Ensure the effective management of workplace injuries for your clients within a matrix team
• Guide clients in continuous improvement processes aimed at reducing the impact of workplace injuries on their organizational and financial performance
• Advise clients on maintaining employment relationships and support them during job site visits as part of rehabilitation
• Collaboratively establish strategies with stakeholders for optimal management of disputes at the Administrative Review
• Enhance integrated service offerings by proposing solutions to clients for better management of occupational health and safety (training, medical expertise, prevention, legal, outsourcing, ergonomics, etc.)

To succeed as a Claims Manager, the following qualifications and skills are required :

• Functional bilingualism in English and French (spoken and written) is mandatory
• Bachelor's degree in human resources management / industrial relations or a related field (legal, administration, human resources) or a DEC in a related field
• 2-3 years of experience in managing workplace injuries in Quebec
• Proficiency in the process of opening and monitoring a file with CNESST (administrative and medical) and the rules governing temporary assignment
• Experience in managing workplace injuries on a Canadian basis is considered an asset
• Strong problem-solving skills and ability to identify potential solutions
• Excellent verbal and written communication skills
• Good analytical and synthesis skills
• Proficiency in computer skills, knowledge of SharePoint, Microsoft Teams, Suite Office 365 are considered assets
• Team player who promotes collaboration
• Demonstrates autonomy and adaptability
• Strong organizational skills to effectively manage priorities and follow-ups.

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A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer : In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and / or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.