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Salesforce Business Analyst -FSC, SF Marketing Cloud

Salesforce Business Analyst -FSC, SF Marketing Cloud

Astra North Infoteck Inc.ON, ON, ca
3 days ago
Job type
  • Full-time
Job description

Job Description

Salesforce Business Analyst :

  • Hands-on experience supporting Salesforce CRM platform using Financial Service Cloud and Salesforce Marketing Cloud.
  • 3 - 5 years working as a Business Analyst with proven experience in agile delivery, in the area of requirements management on large and complex

projects

  • Experience with Wealth and or Investment Banking
  • Combination of traditional business analysis skills with agile analysis skills, and the ability to identify the need for and use techniques from either skillset (system context diagrams, use cases, storyboards, relative estimation)
  • Experience in requirements planning and prioritization including stakeholder analysis and effort estimation.
  • Requirement elicitation techniques such as User stories Data Analysis, Document Analysis, Interviews, Facilitated Workshops, Observation, Prototyping, Focus Groups, Surveys
  • Requirements management and communication – requirements walkthroughs; scope and change management; traceability; configuration management, backlog management, User provisioning & prioritization

    • Nice-to-have

  • Experience working in Scrum environments
  • Salesforce Administrator certification
  • Critical Thinking and Design Thinking skills with experience in User Centered Design
  • Asset Management Experience preferred

    • Requirements

    Primary Skills

  • Deep technical understanding of Windows operating systems up to and including Windows 10 / 11 / Server 2019
  • Experience with Windows 10 / 11 Intune Modern Management.
  • Expertise with SCCM OSD orchestration and software delivery concepts. Knowledge of common Windows Infrastructure i.e. Active Directory / GPO / DFS / PKI.
  • Advanced scripting skills with PowerShell.
  • Extensive experience with Enterprise workloads migration to the cloud such as network drives content to Microsoft OneDrive for Business.
  • Knowledge of common Windows Infrastructure technologies including Active Directory, Group Policy, DNS / NRPT, PKI / CA, RADIUS, NPS, etc.
  • Strong troubleshooting mindset (i.e. parsing event logs, SysInternals tools, analysing memory dumps etc).
  • Experience automating workflows and providing self service capability.
  • Client / Server hardware knowledge and management in an enterprise environment.
  • Experience designing technical solutions to meet complex business requirements.
  • Ability to author technical and operational management documentation including design and support docs, operational runbooks, internal knowledge base articles, etc Secondary Skills
  • Experience of Windows Modern Management (Intune, Autopilot, Windows Virtual Desktop, etc)
  • Desktop / Laptop Hardware Knowledge and Management in an enterprise environment (i.e. driver, firmware, bios management).
  • Understanding of Agile principles and how to apply them.
  • Infrastructure systems including experience with Jira.