User Experience Architect

Location : Calgary, Canada (Hybrid, once a month)

Engagement Type : 13-month contract (Client-facing role)

Role Overview & Context

We are seeking an experienced UX Architect to lead the design vision and user experience strategy for a large-scale digital transformation initiative within the logistics and transportation domain. The role is based in Calgary and involves working closely with a major logistics organization undergoing modernization of its customer-facing digital platforms.

The UX Architect will play a pivotal role in shaping product vision, simplifying complex onboarding journeys, designing intuitive dashboards, and improving shipment visibility experiences for enterprise and operational users. This is a highly collaborative, client-facing role requiring strong facilitation, strategic thinking, and hands‑on design leadership.

Key Responsibilities

• Lead end-to-end UX strategy and experience architecture for logistics-focused digital platforms
• Act as the primary UX point of contact with client stakeholders, driving conversations and aligning business goals with user experience outcomes
• Plan and facilitate design thinking workshops, discovery sessions, and co‑creation activities with cross‑functional client teams
• Translate complex workflows into simple, intuitive onboarding journeys that reduce friction and improve task completion
• Design and guide the creation of scalable dashboards that provide clear visibility into operations, metrics, and shipment status
• Define and evolve shipment visibility experiences, including real‑time tracking, milestones, alerts, and status communication
• Establish UX principles, interaction models, and experience frameworks aligned to long-term product vision
• Collaborate closely with product owners, engineering, data, and business teams to ensure feasibility and successful delivery
• Mentor designers and ensure consistency, usability, and accessibility across all design outputs
• Ensure designs adhere to usability heuristics, accessibility standards (WCAG), and platform best practices

Skills, Experience & Profile

Required Experience & Skills

Nice to Have

Personal Attributes

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

Transportation, Logistics, Supply Chain and Storage

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