CHEO -- Director, Emergency Services and Patient Flow

Location : Ottawa, Canada

CHEO is a globally recognized health institution dedicated to providing exceptional care and support to children, youth, and their families across a vast region.

From Canada’s capital to eastern and northern Ontario, western Quebec, and Nunavut, they serve over half a million patients each year.

Recognized as Canada’s best healthcare employer by Forbes 2024, they are a team of over 6500 staff, clinicians, scientists, researchers, and volunteers all working together to help children and youth thrive.

CHEO has evolved over 50 years to address the changing needs of children, providing a comprehensive ecosystem of care. Patient satisfaction surveys have several times identified CHEO as the best place for paediatric care in Ontario and Forbes Magazine has twice named the organization as the best place to work in Canadian healthcare.

CHEO provides outstanding patient care, pioneers breakthrough research, and trains the exceptional health care professionals of tomorrow.

CHEO is seeking a strong clinical leader to fill the key role of Director, Emergency Services and Patient Flow.

Reporting to the VP, Acute Care Services, the Director will be responsible for managing and overseeing daily clinical, administrative, and human resource activities for the Emergency Department services including trauma, the sexual assault team, and patient flow ensuring the delivery of high-quality care in a patient and family-centered setting.

They will be instrumental in defining a clear vision for how to leverage changes in healthcare and best practices to improve clinical and patient and family satisfaction and strengthen health outcomes.

The Director will monitor the Emergency Services and Patient Flow operations plan in alignment with the CHEO strategic plan.

They lead the planning, development, deployment, operation, and maintenance of specific work plans, resources, and services to be aligned with the strategies agreed to by CHEO’s leadership team.

The Director will define and manage the budget, including both revenues and expenses in alignment with hospital and provincial policies and best-practices, as well as oversee the development and submission of proposals.

They will identify and prioritize opportunities for growth and represent CHEO at provincial and national forums as required.

The Director will develop and maintain relationships with key stakeholders to enhance care, balancing medical and administrative perspectives with sound leadership.

They will work in close collaboration with families, medical directors, clinical leaders, and front-line staff championing the enhancement and innovation of patient care.

They foster a culture built on respect, trust, wellbeing, and life-long learning and promote education, teaching, and research activities.

As the ideal candidate, you possess eight (8) years of relevant experience, including five (5) years’ experience in a management / leadership role or other evidence of outstanding relevant abilities and accomplishments.

You have experience in a hospital organization and health care delivery system, ideally in a high acuity hospital environment.

You have knowledge of Lean methodology, as well as PHIPPA privacy and security requirements. You are an inspiring leader with a proven ability to motivate and empower employees in a complex, transformative environment with multiple stakeholders.

You are known for your exceptional interpersonal skills that allow you to cogently communicate, motivate, and present to staff in all departments and levels, and to foster an inclusive environment that achieves results by valuing, supporting, and rewarding collaboration.

This is a unique and exceptional leadership opportunity where your work has a positive impact on paediatric care. To submit your application, please send an updated CV and cover letter to Michael Young (myoung@boyden.

com) and Claire Leroux ([email protected]) and state the title of the position in the subject line of your e-mail.

We thank all applicants for their interest, however only those under consideration for the role will be contacted.

CHEO is committed to building diverse, equitable, inclusive, and accessible working environments and welcomes those who would contribute to the further diversification of staff including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.