Account Executive, Public Sector Quebec

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

At Genesys we are transforming how organizations engage with citizens and employees through empathetic AI-powered customer experience solutions. As an Account Executive focused on the Quebec Public Sector you will play a critical role in driving growth across provincial municipal education healthcare and broader public sector organizations. You will own strategic relationships lead complex sales cycles and position Genesys Cloud as the platform of choice for modernizing citizen experience. Joining Genesys means becoming part of a global team that values empathy collaboration and bold thinking while giving you the autonomy to make a meaningful impact.

Key Responsibilities:

• Drive revenue growth market share and pipeline generation across a defined Quebec public sector territory

• Own and manage complex sales opportunities from prospecting through close using the Genesys Way of Selling and MEDDPICC methodology

• Build and execute territory and account plans aligned to Genesys strategic priorities

• Develop strong executive relationships within Quebec public sector organizations and ecosystem partners

• Navigate and advise customers through Quebec specific procurement funding and acquisition processes

• Accurately forecast monthly quarterly and annual revenue consistently meeting or exceeding targets

• Collaborate closely with channel partners including VARs integrators carriers and AppFoundry partners

• Partner with internal teams such as Business Development Marketing Channel Industry Legal Finance and Customer Success to drive territory success

• Present compelling business value propositions through clear written and verbal communication in both French and English

• Conduct quarterly and annual business reviews with senior leadership aligned to growth objectives

• Support customer adoption and long-term success in partnership with Customer Success Managers

• Build deep knowledge of customer missions modernization initiatives and IT strategic plans

• Position the value of Genesys Digital and AI solutions to address citizen experience challenges

• Align customer priorities to Genesys capabilities to clearly articulate why Genesys

Requirements:

• 7 or more years of enterprise field sales or business development experience preferably within the public sector

• Proven experience selling customer experience CCaaS UCaaS AI cloud or enterprise software solutions

• Strong understanding of Quebec public sector procurement and funding models both direct and indirect

• Demonstrated use of structured sales methodologies such as MEDDPICC and account strategy planning

• Experience managing complex sales cycles with multiple stakeholders

• Proficiency with enterprise sales tools such as Salesforce Clari or equivalent Zoom or Microsoft Teams and related platforms

• Bachelors degree or equivalent professional experience

• Fluency in French and English written and spoken

• Ability to travel up to 25 percent within the region

• Must be based in Quebec or within reasonable proximity to the territory

Preferred Qualifications:

• Proven track record of consistently exceeding sales quota

• Experience selling to Quebec provincial municipal education healthcare or crown agencies

• Established network within the Quebec public sector ecosystem

• Experience working closely with channel and alliance partners

• Strong pipeline generation discipline with expected coverage of three to four times annual quota

• Ability to develop and execute effective territory and call-out strategies

• Strong analytical skills with the ability to solve complex customer challenges

• High level of creativity ownership and accountability

• Technical aptitude in areas such as APIs AI telecom cybersecurity or infrastructure is an asset

Chez Genesys nous transformons la façon dont les organisations interagissent avec les citoyens et les employés grâce à des solutions dexpérience client empathiques et alimentées par lIA. À titre de Directrice ou Directeur de comptes Secteur public du Québec vous jouerez un rôle clé dans la croissance auprès des organisations provinciales municipales des secteurs de léducation de la santé et du secteur public élargi. Vous serez responsable de relations stratégiques dirigerez des cycles de vente complexes et positionnerez Genesys Cloud comme la plateforme de choix pour la modernisation de lexpérience citoyenne. Rejoindre Genesys cest faire partie dune équipe mondiale qui valorise lempathie la collaboration et laudace tout en vous offrant lautonomie nécessaire pour avoir un impact concret.

Responsabilités principales :

• Stimuler la croissance des revenus des parts de marché et du pipeline de ventes sur un territoire défini du secteur public québécois

• Gérer et mener des opportunités de vente complexes de la prospection à la conclusion en appliquant la méthodologie Genesys Way of Selling et MEDDPICC

• Élaborer et exécuter des plans de territoire et de comptes alignés sur les priorités stratégiques de Genesys

• Développer des relations solides avec les cadres dirigeants des organisations du secteur public québécois ainsi quavec les partenaires de lécosystème

• Accompagner et conseiller les clients à travers les processus dapprovisionnement de financement et dacquisition propres au Québec

• Produire des prévisions de revenus mensuelles trimestrielles et annuelles précises en atteignant ou dépassant constamment les objectifs

• Collaborer étroitement avec les partenaires de distribution y compris les revendeurs à valeur ajoutée (VAR) les intégrateurs les fournisseurs de télécommunications et les partenaires AppFoundry

• Travailler en partenariat avec les équipes internes (Développement des affaires Marketing Canaux Industrie Affaires juridiques Finances et Réussite client) afin dassurer le succès du territoire

• Présenter des propositions de valeur convaincantes au moyen de communications écrites et verbales claires en français et en anglais

• Animer des revues daffaires trimestrielles et annuelles avec la haute direction en lien avec les objectifs de croissance

• Soutenir ladoption des solutions et la réussite à long terme des clients en collaboration avec les gestionnaires de la réussite client

• Développer une connaissance approfondie des missions des clients de leurs initiatives de modernisation et de leurs plans stratégiques TI

• Mettre en valeur les solutions numériques et dintelligence artificielle de Genesys pour répondre aux enjeux dexpérience citoyenne

• Aligner les priorités des clients aux capacités de Genesys afin dexpliquer clairement la valeur distinctive de Genesys

Exigences :

• Minimum de 7 ans dexpérience en vente terrain de niveau entreprise ou en développement des affaires idéalement dans le secteur public

• Expérience démontrée dans la vente de solutions dexpérience client CCaaS UCaaS IA infonuagiques ou de logiciels dentreprise

• Solide compréhension des modèles dapprovisionnement et de financement du secteur public québécois tant directs quindirects

• Utilisation démontrée de méthodologies de vente structurées telles que MEDDPICC et la planification stratégique de comptes

• Expérience dans la gestion de cycles de vente complexes impliquant de multiples parties prenantes

• Maîtrise des outils de vente dentreprise tels que Salesforce Clari (ou équivalent) Zoom ou Microsoft Teams et plateformes connexes

• Baccalauréat ou expérience professionnelle équivalente

• Excellente maîtrise du français et de langlais à loral comme à lécrit

• Disponibilité pour voyager jusquà 25 % du temps à lintérieur de la région

• Doit être basé(e) au Québec ou à proximité raisonnable du territoire

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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