Talent.com
Rooms Operations Manager
Rooms Operations ManagerMarriott International • Kelowna, British Columbia, Canada
Rooms Operations Manager

Rooms Operations Manager

Marriott International • Kelowna, British Columbia, Canada
30+ days ago
Job type
  • Full-time
Job description

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (.,Front Office, Engineering / Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
  • CORE WORK ACTIVITIES

    Leading Room Operations Team

  • Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
  • Verifies that the team has the capabilities to meet expectations.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
  • Managing Property Rooms Operations Function(s)

  • Assists in managing the execution of all operations in the rooms area departments (., Front Office, Engineering / Maintenance, Housekeeping).
  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates / updates all goals and results with employees.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists / teaches the team scheduling against guest and hours / occupied room goals.
  • Performs hourly job functions as needed.
  • Performs other duties, as assigned, to meet business needs.
  • Managing and Monitoring Activities that Affect the Guest Experience

  • Understands the brand's service culture.
  • Provides excellent customer service by being readily available / approachable for all guests.
  • Strives to continually improve guest and employee satisfaction.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Verifies that all team members meet or exceed all hospitality requirements.
  • Managing Profitability

  • Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
  • Verifies that a viable key control program is in place.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Strives to maximize the financial performance of the department.
  • Conducting Human Resources Activities

  • Interviews and assists in making hiring decisions.
  • Receives hiring recommendations from team supervisors.
  • Verifies that orientations for new team members are thorough and completed in a timely fashion.
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    Notification to Applicants : Delta Hotels Grand Okanagan Resort takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email

    Create a job alert for this search

    Rooms Operations Manager • Kelowna, British Columbia, Canada

    Similar jobs
    Operations Manager (AI focus) [384]

    Operations Manager (AI focus) [384]

    Remotivate • kelowna, bc, ca
    Full-time
    Weinberger Divorce & Family Law Group, LLC.New Jersey’s leading family law firms, dedicated to protecting clients’ rights, children, and futures with skill and compassion.With a team of award-winni...Show more
    Last updated: 11 hours ago • Promoted • New!
    Executive Operations Lead & Office Manager

    Executive Operations Lead & Office Manager

    Martell Media • Kelowna
    Full-time
    A leading media company in Kelowna is looking for an Office Manager to oversee office operations and support the Portfolio Growth Leader. In this fast-paced role, you will manage daily tasks, mainta...Show more
    Last updated: 12 days ago • Promoted
    Restaurant Operation Manager (Multi-Unit)

    Restaurant Operation Manager (Multi-Unit)

    A&W Restaurants • Vernon, BC, CA
    Full-time
    Quick Apply
    Vernon, British Columbia, (2739 30th Street, Vernon, BC V1T 5C6) is seeking a Multi-Unit Restaurant Operation Manager to start immediately in our Northern BC area of operations.Cities of...Show more
    Last updated: 30+ days ago
    Customer Success Manager

    Customer Success Manager

    Confidential Company • kelowna, bc, ca
    Full-time
    We are building a team of hardworking and motivated people who want to ensure that every step of the client’s journey is seamless, supported and that the value of the company's mission is fully rea...Show more
    Last updated: 2 days ago • Promoted
    assistant spa manager

    assistant spa manager

    Tommy Gun's Original Barbershop • Kelowna
    Full-time +1
    No degree, certificate or diploma.On site : Work must be completed at the physical location.There is no option to work remotely. Barbershop or hairstyling salon / studio.Address customers' complaints o...Show more
    Last updated: 10 days ago • Promoted
    Operations Manager (AI focus) [384] - Remotivate

    Operations Manager (AI focus) [384] - Remotivate

    Remotivate • kelowna, bc, ca
    Full-time
    Weinberger Divorce & Family Law Group, LLC.New Jersey’s leading family law firms, dedicated to protecting clients’ rights, children, and futures with skill and compassion.With a team of award-winni...Show more
    Last updated: 11 hours ago • Promoted • New!
    Customer Success Manager - Confidential Company

    Customer Success Manager - Confidential Company

    Confidential Company • kelowna, bc, ca
    Full-time
    We are building a team of hardworking and motivated people who want to ensure that every step of the client’s journey is seamless, supported and that the value of the company's mission is fully rea...Show more
    Last updated: 2 days ago • Promoted
    Service Manager (HVAC / R) – Lead Our 5-Star Team

    Service Manager (HVAC / R) – Lead Our 5-Star Team

    Vernonchamber • Vernon
    Full-time
    Service Manager (HVAC / R) – Lead Our 5-Star Team!.Red Seal Refrigeration & Air Conditioning + Gas A or B.Monday to Friday (daytime hours with occasional after-hours support as needed).Accrued vacati...Show more
    Last updated: 21 days ago • Promoted
    Landside Operations Manager - Mt Vernon, IN

    Landside Operations Manager - Mt Vernon, IN

    Indianaagconnection • Vernon
    Full-time
    Job Details#### Job Title : Landside Operations Manager - Mt Vernon, IN #### Location : , , , #### Company : #### Industry Sector : #### Industry Type : #### Career Type : #### Job Type : Full Time ##...Show more
    Last updated: 3 days ago • Promoted
    Glazing Service Manager : Lead Operations & Growth

    Glazing Service Manager : Lead Operations & Growth

    Flynn Group of Companies • Kelowna
    Full-time
    A leading construction company in Kelowna is seeking a Service Glazing Manager to lead its glazing service branch.The ideal candidate will have 5-10 years of experience in the glazing industry and ...Show more
    Last updated: 21 days ago • Promoted
    Operations Manager - Kelowna

    Operations Manager - Kelowna

    Transdev Canada • Kelowna
    Full-time
    Transdev Canada is hiring an Operation Manager (evenings) for our Kelowna location.Transdev Operations Managers are committed to safety, customer service and have hands‑on experience in all areas o...Show more
    Last updated: 9 days ago • Promoted
    Operations Specialist

    Operations Specialist

    Accelerant • kelowna, bc, ca
    Full-time
    We are seeking a detail-oriented and proactive Operations Specialist to join our growing Operations team.This role is critical in ensuring smooth and efficient management of our operational workflo...Show more
    Last updated: 30+ days ago • Promoted
    Operations Manager - The MRG Group

    Operations Manager - The MRG Group

    The MRG Group • kelowna, bc, ca
    Full-time
    The MRG Group is a leader in experience creation and Canada’s largest independent entertainment company and managing operator of Revelry, a dynamic, multi-purpose venue in the heart of Kelowna.Hous...Show more
    Last updated: 10 days ago • Promoted
    Operations Manager

    Operations Manager

    The Sutherland Group of Companies • Kelowna
    Full-time
    We are currently seeking a Operations Manager to join our growing Sutherland Group team, based in either our.This is a senior leadership opportunity for an individual with extensive, hands‑on exper...Show more
    Last updated: 2 days ago • Promoted
    Store Operations Lead : Leasing, Team & Bonus

    Store Operations Lead : Leasing, Team & Bonus

    Strategic Storage PM Canada, ULC • Kelowna
    Full-time
    A diversified real estate company in Canada is seeking an Assistant Store Manager.The ideal candidate will handle storage unit rentals, prepare rental agreements, and manage financial transactions....Show more
    Last updated: 20 days ago • Promoted
    Kelowna Hostel is hiring a F / T Guest Services Manager.

    Kelowna Hostel is hiring a F / T Guest Services Manager.

    1354613 B.C. Ltd dba Kelowna Hostel • Kelowna
    Full-time +1
    Volunteer Experience • Work Experience • Work & Career.Kelowna Hostel is hiring a F / T Guest Services Manager.Terms of employment : Full-time, Permanent. Create and execute guidelines to ensure smooth...Show more
    Last updated: 21 days ago • Promoted
    Night Manager

    Night Manager

    Power Recruitment • Kelowna
    Full-time
    We are hiring an individual for our clientwho is passionate about customer service & enjoys a fun, supportive work environment!. Be the source of real-time team support acting as the main point of c...Show more
    Last updated: 21 days ago • Promoted
    Managed Services Manager

    Managed Services Manager

    Gogh Solutions • kelowna, bc, ca
    Full-time
    Gogh Solutions is an IFS Strategic and Channel partner delivering innovative Field Service Management (FSM), Enterprise Asset Management (EAM), and ERP solutions across North America.We help organi...Show more
    Last updated: 10 days ago • Promoted