Senior Service Designer

Are you passionate about creating outstanding service experiences As a Senior Service Designer with the City of Edmonton youll be instrumental in ensuring Edmontonians receive the high-quality municipal services they expect.

This is a chance to lead complex service design initiatives applying your expertise in service design design thinking and user experience (UX) design. Youll conduct in-depth user research facilitate collaborative design processes and develop key deliverables like service blueprints journey maps and prototypes. Your work will directly influence how citizens interact with City services both digitally and in person making a significant impact on our this role youll work autonomously influencing and mentoring junior designers and analysts.

What will you do

• Lead the design of complex end-to-end service journeys that span multiple departments and channels ensuring alignment with the Citys vision and strategic objectives
• Drive the development and implementation of integrated corporate-wide planning policy and performance processes as they relate to service design such as service design project processes or design standards
• Oversee and coordinate the activities of cross-functional teams involved in service design studies and implementations providing expert guidance and mentorship
• Lead a selection of key digital service initiatives playing the primary role of service designer for these projects with a focus on leading corporate level initiatives that have a positive strategic impact
• Guide project teams to navigate ambiguity and systemic challenges
• Conduct studies of organizational structures methods systems and procedures to identify strategic opportunities for greater efficiency and effectiveness across the corporation
• Analyze synthesize and clearly explain complex evidence from large data sets user research and policy analysis to inform strategic service design decisions
• Apply advanced analytical techniques including operations research and statistical modeling to optimize service delivery models and predict future trends
• Direct and conduct ongoing primary and secondary research interpret complex data and develop high-level briefings and recommendations for senior leadership
• Implement iterative design and agile methods across teams or the wider organization for service development or improvement
• Guide the prototyping of complex ideas at any level of detail helping teams quickly adapt to changing needs
• Create and champion new design patterns and components that support the organizations design system and strategic goals. Design patterns are reusable solutions to common design problems
• Other related responsibilities

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A university degree in business administration public administration or a related field (e.g. Human-Computer Interaction Service Design Strategic Design Industrial Engineering Information Systems)

A minimum of five (5) years of progressively responsible experience in a combination of : strategic and operational business planning and project management with a significant focus on service design or large-scale process improvement

Skills required for success :

Work Environment :

The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton / Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

The City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact . Learn more about our benefits ( to 1 permanent full-time position

Hours of Work : 33.75 hours per week

Salary Range : $51.611- $65.218(Hourly); $90925.68 - $114897.81 (Annually)

Recruitment Consultant : RD / SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Required Experience :

Senior IC

Key Skills

Mechanical Design,Layout Design,CAD,Adobe Creative Suite,Creo,Sheet Metal,Drafting,Adobe Photoshop,Autocad,Adobe Illustrator,Sketch,Adobe Indesign

Employment Type : Full Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 90925 - 114897