information technology (IT) support technician

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Supervision

• No supervision responsibility

Computer and technology knowledge

• Desktop applications
• Wireless networks

Work conditions and physical capabilities

• Work under pressure
• Tight deadlines

Personal suitability

• Client focus
• Initiative
• Team player
• Time management

Screening questions

• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?
• Work Term : Permanent
• Work Language : English
• Hours : 30 to 40 hours per week