Service Coordinator

About Us

Consilium Safety Group is a global leader in fire and gas safety technology with over 100 years of experience. Our innovative solutions protect lives, assets, and the environment across marine, energy, real estate, and New Energy sectors. With headquarters in Gothenburg and more than 55 offices worldwide, we’re shaping the future of Safety-Tech through innovation and expertise.

At Consilium, we thrive in a fast-paced, positive, and collaborative environment. We encourage initiative, creativity, and ownership, giving every team member the opportunity to make a real impact.

About the Role

We are seeking a hands-on, organized, and proactive Service Coordinator to join our team in Canada, Coquitlam. In this key role, you will ensure smooth service operations, coordinate with technicians, and manage administrative and logistical tasks to support our customers. Your work will directly contribute to customer satisfaction and the efficiency of our service delivery.

Key Responsibilities

Plan, organize, and monitor service attendances, support cases, guarantee matters, and Annual Performance Tests (APT) as requested by customers and Consilium offices.

Ensure efficient processing of customer orders and scheduling to guarantee timely service delivery.

Manage the flow of spare parts and supplies – receiving, storage, and distribution – to ensure all teams have what they need when they need it.

Respond to customer inquiries within 24 hours and provide accurate quotations for service attendances.

Maintain complete documentation for all service cases in Consilium CRM and local servers.

Generate customer invoices within 7 days of service completion.

Coordinate purchase orders, verify order confirmations, and track back-orders and returns.

Support sales teams and collaborate with suppliers, freight partners, and warehouse staff.

Perform administrative, general warehouse duties, and periodic physical inventory counts.

Assist with training of co-workers and, when needed, external customers.

Follow all routines and processes within Consilium’s Quality Management System, including environmental, health, and safety standards.

What We’re Looking For

Strong organizational skills and attention to detail.

Excellent communication skills to interact with customers, suppliers, and internal teams.

Hands-on approach to problem-solving and process improvement.

Proactive mindset with the ability to manage multiple priorities in a fast-paced environment.

Experience with ERP / CRM systems is an advantage.

Previous experience in service coordination, logistics, or customer support is highly valued.

Why Join Us?

At Consilium, your work directly contributes to our mission : saving lives . You will join a global team with a shared commitment to safety, innovation, and excellence. We offer opportunities for growth, development, and meaningful impact in your career.

Our core values – One Global Team , We Deliver , and I Take Responsibility – I Take Initiative – guide everything we do.

If you are motivated, organized, and ready to make a difference, we want to hear from you!

Apply today and become part of our mission to protect lives, assets, and the environment.