Supervisor - Health Equipment Loan Program

Title: Supervisor - Health Equipment Loan Program

Employee Working Location: In-person (Vancouver, BC)

Employment Status: Temporary Full-time (12 months)

• Vacation, paid holidays, life and mental health wellness days

• Benefits and Advantages Health, Dental & Vision

• Employee Assistance Program (EAP) for employees that include: professional counseling and online wellbeing resources, support for family, financial, career and legal issues and more

• Access to e-learning platforms

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The incumbent will work will collaborate with the Manager, HELP to support volunteers and staff to provide high-quality service to HELP clients. The Coordinator ensures effective volunteer management practices are implemented throughout the assigned geographic area of Northern BC & Yukon and assists in the promotion of service to the public.

In this role, you will:

• Ensure that client services objectives and targets are met; monitor program delivery to ensure high-performance standards and quality control.

• Recruit, train, mentor, supervise and support staff in Client Service Support.

• Oversee the receiving, processing and tracking of client service requests, meeting Red Cross standards for timeliness and quality.

• Develop and implement volunteer retention and engagement activities; Experience Engagement regarding volunteer requirements necessary to achieve program objectives.

• Select, supervise, and coach Lead Client Service volunteers in their role as volunteer supervisors.

• Contribute to and recommend modifications to systems designed to streamline, better secure or otherwise improve service delivery.

• Participate in area HELP Operations Team (HOT), liaising with Equipment Supply and Partner Services colleagues.

• Track financial donations on a site-by-site basis, advising on progress to target and initiating corrective action when required.

What we are looking for:

• Completion of a two (2) year post-secondary diploma with a concentration in a related field

• Minimum of two year of experience managing employees and volunteers, in a service-oriented capacity, or an equivalent combination of education and experience

• Excellent written and verbal communications skills in English

• Proficient in MS Office suite

• Strong interpersonal skills

• Collaborative approach to finding solutions

• Ability to influence and lead others; Proven ability in managing and coaching employees

• Proven customer-service orientation

• Ability to be flexible and manage multiple priorities in a fast-paced environment

• Valid Provincial Class 5 driver’s licence

• Current First Aid Certification, or willingness to take training

• Knowledge and experience working in health programs

• Experience working with a diverse population, and an understanding of cultural issues

Working conditions:

• Frequent travel around the region

• Occasional work during non-traditional work hours

• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

• This position requires a satisfactory driver’s abstract.

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).