Intermediate Software Engineer (AIOps)

At PointClickCare our mission is simple : to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thats founder-led and privately held we empower our employees to push boundaries innovate and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400 integrated partners our platform serves over 30000 provider organizations making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development ensuring our employees have the resources to innovate and make a lasting by Forbes as a top private cloud company and honored as one of Canadas Most Admired Corporate Cultures we offer flexibility growth opportunities and meaningful work.

At PointClickCare we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity productivity and thoughtful decision-making. By integrating AI tools into our daily workflows collaboration is enhanced outcomes are improved and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare so it doesnt just survive it learn more about PointClickCare check out Life at PointClickCareand connect with us on Glassdoor and LinkedIn.

• Travel to Office expectations

For Remote Roles : If this role is remote there will be in-office events that will require travel to and from the Mississauga and / or Salt Lake City office. These will include but not limited to onboarding team events semi-annual and annual team meetings.

For Hybrid Roles : If this role is Hybrid there will be an expectation to reside within commutable distance to the office / location specified in the job listing. This will include but not limited to weekly / bi-weekly / monthly events in the office with your specific team. This is a requirement for this role.

Were Hiring : Intermediate Site Reliability Engineer SRE AI Reliability & Automation

Are you a software engineer passionate about building intelligent systems that make infrastructure smarter faster and more resilient

Join us as we reimagine operational engineering through AI-first this role youll design and implement AI-powered solutions that drive observability automate incident response and optimise cloud-native platforms.

This is more than a traditional SRE role its a chance to engineer the future of reliability using machine learning generative AI and predictive analytics.

What Youll Work On

AI-Driven Observability

Build ML-based anomaly detection and pattern recognition systems.

Enhance telemetry with smart tagging and metadata for better AI insights.

Intelligent Automation

Develop event-driven workflows and self-healing systems using AI triggers.

Automate incident response with generative AI and custom AI agent orchestration.

Predictive Reliability

Use time-series forecasting and predictive modelling to anticipate failures.

Optimise infrastructure with AI-powered autoscaling and cost-aware resource allocation.

Software Engineering for Resilience

Build scalable fault-tolerant systems in a cloud-native environment.

Participate in on-call rotations and lead incident response for critical systems.

Skilled in API integration for streamlined data exchange and system connectivity.

Team Enablement

Run internal AIOps workshops and help teams adopt AI maturity models.

Champion responsible AI practices and ethical automation.

Tech Stack & Skills

Languages : Python Java Bash Terraform

Platforms : Azure Kubernetes Docker

Tools : Datadog Prometheus AppDynamics ELK GitHub Actions

ML / AI : MCP framework AI agents Vector store Agent orchestration (LangChain) RAG

CI / CD : Jenkins ArgoCD Spinnaker

Databases : SQL Server PostgreSQL MySQL

Youll Thrive If You Have

5 years experience in software engineering.

Experience with SRE principles.

Experience with AI / ML in production environments

A passion for automation intelligent systems and operational excellence

Strong debugging problem-solving and system design skills

Bonus Points

Experience with AIOps platforms.

Contributions to open-source or AI communities

Familiarity with Responsible AI frameworks

Participation in AI hackathons or conferences

This is your opportunity to code with purpose building systems that think learn and adapt. If youre excited about the fusion of software engineering and AI lets talk.

#LI- AV1

#LI-hybrid

$115000 - $128000 a year

AtPointClickCare base salary is one of the many components that make up our total rewards CAD base salary rangefor this position is $115000-$128000 bonus benefits. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CADlocations. Within the range individual compensation is determined by job-related skills and knowledge relevant experienceincluding professional and lived experience and / or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.

#Hyrbid

#MG-Li1

#Toronto

PointClickCare Benefits & Perks :

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic / civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact emailprotected should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position your information is processed and stored with Lever in accordance with Levers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team : emailprotected

PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and / or sensitive information.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience :

IC

Key Skills

Abinitio,CCNA,Account Development,Cost Estimation,Events Management,Financial Consulting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 115000 - 128000