Customer Support Specialist (Ottawa, ON)

Location: Kelowna BC (remote) or Ottawa ON (Hybrid)

At Fullscript were not just changing healthcarewere redefining it. We empower over 100000 healthcare practitioners to serve 10 million patients providing a platform that enables them to deliver complete whole-person care. From designing health plans to managing lab diagnostics and prescribing high-quality supplements we give practitioners the tools they needall in one place.

Come build a healthier future with us. Lets make healthcare whole.

You love helping people. Youre energized by great conversations and thrive on solving problems finding solutions and making every interaction a positive one. Whether its guiding someone through a challenge answering a question or helping a practitioner maximize Fullscripts platform you bring a personal touch to every experience.

Youre curious adaptable and tech-savvy. Learning new tools excites you and you take pride in mastering the details that elevate customer interactions. You want a career where your work matterswhere you can connect grow and make an impact every day.

WHAT YOULL DO:

Act as the voice of Fullscript. Deliver friendly clear and effective support to users across chat email and phone.

Solve problems with empathy and accuracy. Understand user needs guide them through challenges and provide timely confident solutions.

Learn and adapt constantly. Stay ahead of product updates process changes and evolving customer expectations.

Use technology to elevate support. Work with internal tools (like Zendesk) to streamline communications and improve efficiency.

Share insights that shape the experience. Flag common issues share user feedback and collaborate with cross-functional teams to improve our platform.

Contribute to a culture of service excellence. Embody our values in every interaction and support team efforts to raise the bar.

WHAT MAKES YOU A GREAT FIT:

You love helping people. Exceptional service isnt just a skillits who you are.

You communicate with clarity. Whether written or spoken you keep things simple friendly and effective.

Youre detail-oriented. You notice the small things that make a big impact.

Youre adaptable. Change excites you and youre always ready to take on new challenges.

Youre a team player. You thrive in a collaborative high-energy environment where everyone is working toward the same goal.

Bonus points if you:

Have experience with Zendesk or other SaaS tools.

Are tech-curious and love learning new systems.

Have an interest in integrative health and wellness.

WHAT YOU GET:

Flexible PTObecause work-life balance matters.

RRSP program & stock optionsinvest in your future.

Premium benefits packageincluding $2K for paramedical services like mental health and naturopathy.

Discounts on Fullscripts wellness catalogfor you your family and friends.

Training & learning opportunitieswe invest in your growth.

Hybrid work flexibilityyour office your way.

$44000 - $50000 a year

This is your opportunity to be part of something bigger. If youre passionate about helping people growing your skills and making an impact we want to hear from you.

Apply now. Lets build the future of healthcaretogether.

Fullscript is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodations are available on requestemail emailprotected for support.

Before joining the team all candidates who receive and accept an offer will complete a background check.

We use AI tools to support parts of our hiring process like screening and reviewing responses. Final decisions are always made by people. This process complies with privacy and employment laws across Canada and the U.S.

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MORE INFO: us on social media@fullscriptHQ

IN THE NEWS:Fullscript acquires Rupa Health

Lets make healthcare whole

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.