Talent.com
Hire Resolve.com
Call Center & Contact Center ProfessionalsHire Resolve.com • Winnipeg, MB, CA
Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.com • Winnipeg, MB, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development
Create a job alert for this search

Call Center & Contact Center Professionals • Winnipeg, MB, CA

Similar jobs

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingRitchot, Manitoba
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausSt. Andrews, MB, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Alternatives To Cash Jobs - Deliver with Uber

Uber eatsNiverville, MB, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausSt. Andrews, MB, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Call Centre Agent (English/Spanish) - Kumon Canada, Inc.

Kumon Canada, Inc.winnipeg, mb, ca
Full-time

Kumon North America’s Customer Service team is dedicated to supporting families and students on their learning journey.Our mission is to ensure every interaction is engaging, efficient, and effecti... Show more

 • Promoted

Call Center Representative - C$23.4 An Hour

KellyWinnipeg, Canada
Full-time

Assists customers with account transactions, provides financial guidance, and offers technical support for internet banking, working full-time on-site with rotating shifts. Show more

 • Promoted

Exciting Remote Call Center Sales Role Awaits You!

Magna InternationalWinnipeg, MB, CA
Remote
Full-time

Unlock your sales potential in our Remote Call Center Sales position.Work from home while effectively engaging with customers and driving sales success.As a sales representative, you will be at the... Show more

 • Promoted

Exceptional Contact Centre Representative for Canadian Banking Support

TD BankWinnipeg, MB, CA
Full-time

Deliver outstanding service as a Contact Centre Representative in Canadian Banking.Utilize your product knowledge to provide friendly, effective assistance to customers, primarily in a remote work ... Show more

 • Promoted

Deliver with Uber - Sign Up and Start Earning

Uber eatsNiverville, MB, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Call Center Representative

KellyWinnipeg, MB, CA
Full-time

We’re looking for enthusiastic, motivated individuals to join our client’s Contact Centre team as Customer Service Representative in Winnipeg, MB.Deliver exceptional service by assisting with accou... Show more

 • Promoted

Contact Center Consultant

PrecisionERP / PrecisionITWinnipeg, Manitoba, Canada
Full-time

Contact Centre Solutions Architect for a hybrid/remote CONTRACT starting in June with our partnered client in Winnipeg, MB.They will be responsible to carry out a Contact Centre Assessment aimed at... Show more

 • Promoted

Call Centre Agent (English/Spanish)

Kumon Canada, Inc.winnipeg, mb, ca
Full-time

Kumon North America’s Customer Service team is dedicated to supporting families and students on their learning journey.Our mission is to ensure every interaction is engaging, efficient, and effecti... Show more

 • Promoted

Flexible Online Job – Earn Up to $1,500/Month Playing Mobile Games

Free Cash by AlmediaWinnipeg Beach, MB, Canada
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:<br/><br/>Take paid surveys (5-15 minutes each).Test new mobile ga... Show more

 • Promoted

Work-From-Home Fundraising Call Center Agent - $20-$24/hr

Inspire Direct MarketingWinnipeg, MB, CA
Remote
Full-time

A leading fundraising agency in Canada is looking for a Call Centre Agent to work from home.This full-time role involves engaging with existing supporters to raise funds for important causes.Candid... Show more

 • Promoted

Remote Call Center Sales Specialist

Magna InternationalWinnipeg, MB, CA
Remote
Full-time

A leading automotive company is seeking a highly motivated Remote Call Center Sales representative to join their team.This role allows you to work from home while connecting with potential customer... Show more

 • Promoted

Flexible Call Center Pro: Sales & Customer Care

JunkLuggers CanadaWinnipeg, Manitoba, Canada
Full-time

A premier service provider in Calgary is seeking a Universal Call Center Rep to assist customers with scheduling and service inquiries.This role requires at least one year of sales experience and s... Show more

 • Promoted

Ai Contact Center Solution Consultant - Remote

Ntt DataWinnipeg, Canada
Remote
Full-time

As an AI-Enabled Solution Consultant, you will drive the implementation of AI solutions for project management, guiding clients from discovery to successful deployment.This remote role requires exp... Show more

 • Promoted

On-Call Data Center Technician — Flexible Contractor

RouterStackWinnipeg, MB, CA
Full-time

A technology services company is seeking a Casual Data Center Technician for on-call work in Canada.The role involves responding to equipment staging requests, troubleshooting hardware issues, and ... Show more