Application Service Manager, Cloud Application Services (CAS)

We help the world run better

At SAP we keep it simple : you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Candidate must reside near Newtown Square PA or Montreal QC office locations.

Summary & Role Information :

SAP Cloud Application Services (CAS) provides a wide range of services for managing business process and application logic data layers application security software releases performance integrations and adoption accelerator through a subscription. Our application experts are engaged across the customer lifecycle to understand customers needs helping to define and scoping elements and outcomes aiming a delivery of service excellence.

We are seeking a motivated and dynamic professional to join our team as a Application Service Manager (ASM). The ASM will play a crucial role in driving customer engagement promoting service excellence and upselling CAS offerings. This professional will also be responsible for managing the CAS engagement across the customer lifecycle and ensuring successful service delivery in line with customer expectations and satisfaction.

As an Application Service Manager you will :

• Be responsible for ensuring that the services provided to customers meet the highest standards of quality. You will work to create a seamless and efficient customer experience by coordinating various aspects of the engagement. ( Promote service quality excellence and one-stop CAS experience)
• Continuously look for ways to optimize and improve the services provided to customers. You will proactively identify & engage areas for innovation and adoption of new technologies or methodologies that can enhance the customer experience through SAP solution and / or services. ( Point out proactively optimization innovation adoption and potential improvements to customer )
• Work to create and maintain a success service plan outlining the resources activities and timelines required to deliver the service successfully. You will be responsible to build with the customer their CAS journey discussing about their contracted application / services and how to better achieve it. ( Service Plan Creation & Maintenance)
• Play a key role in driving customer engagement and (upselling) CAS Offerings. They will work proactively to identify opportunities for cross-selling and up-selling collaborating with other teams to expand the customers use of SAPs Portfolio & Services. ( Driving CAS engagement as a trailblazer and up-sell SAPs products and service portfolio)
• Be responsible for ensuring the successful execution of the CAS engagement including meeting margin and revenue targets exceeding customer expectations and achieving high levels of customer satisfaction. ( Executing the service successfully)
• Collaborate closely with other SAP stakeholders including those involved in ECS MaxAtt and Preffered Success contracts or any active service contract to the customer to ensure alignment and coordination across all aspects of the customer engagement. (Be aligned with other SAP stakeholders and current contracts)
• Be the central role in orchestrating communication throughout the entire engagement ensuring that all stakeholders are informed and engaged. (Orchestrate communication end-to-end in the engagement)
• Oversee & Lead the entire customer lifecycle including transition onboarding stabilization operations and offboarding. You will be responsible for managing the budget ensuring service quality and driving growth throughout the engagement. (Managing the CAS engagement across the customer lifecycle)
• Be responsible for creating and maintaining the operations manual to ensure consistency and efficiency in service delivery. ( Operations Manual Creation & Maintenance)

Experience (Role Requirements) :

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team :

For SAP employees : Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.

Compensation Range Transparency : SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 107300 - actual amount to be offered to the successful candidatewill be within that range dependent upon the key aspects of each case which may include education skillsexperience scope ofthe role location etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements : SAP North America Benefits .

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID : 443123 Work Area : Consulting and Professional Services Expected Travel : 0 - 30% Career Status : Professional Employment Type : Regular Full Time Additional Locations : #LI-Hybrid

Required Experience :

Manager

Key Skills

IT Experience,Project Management Methodology,Technical Project Management,Data Collection,Image Processing,Waterfall,ITIL,Project Management,Microsoft Project,Health Information Management,Epic,SDLC

Experience : years

Vacancy : 1