Patient Recruitment Specialist Kelowna, BC

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting‑edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.

Okanagan Clinical Trials (OCT) located in Kelowna, BC, makes a significant contribution to the medical industry. Our clinic specializes in the execution of research studies that hope to advance treatments for many indications including Alzheimer’s disease, Parkinson’s disease, migraine, autism, celiac disease, diabetes, and more.

The Role

The Patient Recruitment Specialist is responsible for all recruitment related activities for assigned clinical trials. This includes outstanding customer service skills, an in‑depth knowledge of protocol specific inclusion / exclusion criteria, participation in the development of recruitment strategies and plans, and the tracking of recruitment results. The role primarily involves phone screening potential study participants, entering information into the clinical database, and scheduling potential participants for on‑site visits. In addition, the Specialist must possess a comprehensive knowledge of good clinical practices and privacy regulations as set forth by federal and provincial regulations.

Responsibilities

• Maintain a thorough understanding of assigned study inclusion / exclusion criteria.
• Make outgoing calls and answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria and utilize these criteria to effectively assess potential participants.
• Follow recruitment follow‑up processes thoroughly.
• Review patient database to identify potential study patients and initiate contact.
• Ensure accurate collection and entry of patient information into our database.
• Ensure courteous and efficient service is provided to all potential participants.
• Use effective communication and report daily to the study team.
• Develop and maintain relationships with Family Doctor’s and specialists in the community.
• Use the electronic database to book study visits.
• Attend and report at weekly team meetings.
• Plan, organize, and attend community outreach events.
• Send recruitment update emails to email database.
• Send faxes to Family Doctor’s regarding ongoing studies.
• Contact patients from physician referrals within 24 hours of referral receipt.

Qualifications

Strong ability to work independently.

Job Status : Full Time / 40 hours per week

Employee Benefits : Eligible after 3‑month probation period.

Work Schedule : Monday to Friday 8 : 00am – 4 : 30pm (Onsite)

EEO Statement

As set forth in Headlands Research’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

We are a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), and we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows :

Voluntary Self‑Identification of Disability

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to :

#J-18808-Ljbffr