Technical Service Advisor | Heavy Equipment Mechanical Support | Brantford, ON

63 Morton Avenue East, Brantford, Ontario, Canada Brantford, ON, Canada Req #1553

As a Heavy Equipment Technical Advisor , you will be required to take calls to troubleshoot and resolve issues with dealer technicians / mechanics to minimize downtime of machines.

Maintain communication with internal management, engineering, and manufacturing employees daily. Day shift : 5 x 8 hour shifts; Monday to Friday.

Our opportunities are on site, in person roles. We do not have remote or hybrid opportunities at this time.

Department : Service and Warranty Reports to : Service Supervisor

Responsibilities may include :

• Provide technical assistance in assisting Dealer technicians with troubleshooting and diagnosing hydraulic, electrical, mechanical and diesel engines system issues.
• Prepare case reports and document oral and written communications.
• Implement root cause analysis and effective corrective action.
• Work with engineering, manufacturing, and purchasing departments to improve quality of Tigercat products.
• Solicit and analyze feedback from customers and dealers and evaluate results to identify trends and opportunities for improvement.
• Consolidate and record service history and case reports.

Skills and Experience :

• Strong understanding of Hydraulic, Electrical, Mechanical and Diesel Systems, and able to troubleshoot and problem solve effectively and efficiently.
• Preferred training such as : Heavy Duty Equipment Technician, Diesel Mechanic / Truck and Coach Technician, Heavy-Duty Equipment Mechanic, or Motive Power Technician.
• Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions.
• Post-Secondary diploma / degree or equivalent education and experience.
• Proven customer service experience.
• Excellent personal and communication skills, both written and verbal.
• Proficient in Microsoft Office programs.
• Strong organizational skills, planning and time management skills.
• Must be adaptable to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events and manage multiple projects simultaneously.
• Bilingual is a strong asset (French, Spanish, Portuguese, Russian, Italian).
• Demonstrated ability to use initiative, work efficiently and independently.
• Valid Passport and ability to travel worldwide and on short notice.

Key Relationships :

• Service Supervisor
• Parts Manager, Rebuild Supervisor, Service and Warranty Manager
• Managers of Engineering Product Groups, Manufacturing
• Internal Service and Warranty group
• External Sales, Engineering and Field Product Support group

What We Can Offer You :

• Progressive health and safety program
• Interesting and challenging work and projects
• Opportunity to see and be involved with our products from start to finish
• Competitive Wages and Profit Sharing
• RRSP Matching Program
• Skills development and training reimbursement
• Family oriented (BBQ’s, picnics as well as social and sporting events)
• Company paid healthcare benefits and Employee and Family Assistance Program (EAP)

Please apply through Dayforce.

Only those selected for interviews will be contacted. We thank you for your application!

Tigercat Industries strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.

Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources for assistance.