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Manager, Service Experience and Strategy

Manager, Service Experience and Strategy

BRPLocation Sherbrooke, CA-Quebec, Canada
30+ days ago
Salary
CAD45 hourly
Job description

JOB DESCRIPTION

We are looking for a manager of service experience and strategy who will report to the director of service, and who’ll be tasked with helping our dealer network efficiently service the powersports and marine vehicles of the future. As part of your role, you’ll be significantly contributing to the organization's growth. You’ll be at the forefront of supporting a broad array of technologically advanced products and services.

YOU’LL HAVE THE OPPORTUNITY TO :

  • Secure service readiness in all product launches for Powersports and Marine vehicles by following the key deliverables with the development process
  • Develop a leading service experience to differentiate BRP from the competition including, but not limited to, EV products and initiatives
  • Maintain and improve BRP vehicle diagnostic tools with a strong service-oriented mindset
  • Build and lead the connectivity initiatives from the Service to increase the service retention and secure the clients experience worldwide
  • Build and lead a team that manages various development initiatives. Inspire, develop and motivate staff to achieve their fullest potential while preparing for potential career advancement opportunities

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES :

  • Bachelor’s degree in business administration or engineering
  • 10+ years working in a service or aftersales function for a global manufacturing firm, 5+ years in a leadership capacity
  • Experience with CRM applications (Salesforce), PLM applications (PTC, Catia), proficient in Microsoft Excel
  • Demonstrated track record of initiating and successfully implementing projects or ideas.
  • Strong interpersonal skills with the ability to work with a variety of individuals and departments.

    • Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.

    ACKNOWLEDGING THE POWER OF DIVERSITY

    BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

    For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

    AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

    Let’s start with a strong foundation — You want it, we have it :

  • Annual bonus : we work hard, and we know it. This yearly thank you is our way to fuel your dreams.
  • Generous paid time away : winding down is as important as creating the future of recreational products.
  • Pension plan : we want to make sure you’ll enjoy retirement; we’ve got you covered.
  • Collective saving opportunities : being part of BRP allows you to tap into the strength of our saving programs.
  • Industry leading healthcare : fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.

    • What about some feel good extras :

  • Flexible work schedule : balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you.
  • Summer schedule : time flies at BRP, so we hit pause to enjoy it.
  • Holiday season shutdown : between Christmas and New Year’s, we close our facilities and refill on good times.
  • Educational resources : you love what you do, and we get you resources to stay cutting-edge, so we all win together.
  • Discount on BRP products : what we build is amazing, freeing, revolutionary, and you're first in line for the experience.

    • WELCOME TO BRP

    We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20, spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.

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