Field Service Engineer

• Technical Support: Provide hands-on technical support for desktops laptops printers and other peripherals to ensure optimal performance and user satisfaction.
• Issue Diagnosis and Resolution: Diagnose and troubleshoot hardware and software issues utilizing problem-solving skills to implement effective solutions in a timely manner.
• Installation and Configuration: Install configure and set up new hardware and software for end-users ensuring all devices are operational and meet company standards.
• User Account Management: Assist with the creation modification and deactivation of user accounts managing access rights and permissions in accordance with company policies.
• Onsite Support: Respond to and resolve Tier 2 and Tier 3 support requests that require physical presence collaborating with other IT teams as necessary to ensure timely resolution.
• Inventory Management: Maintain accurate records of hardware and software inventory including tracking equipment usage and changes in configuration.
• Stock Management: Oversee the inventory of IT equipment including desktops laptops peripherals and accessories. Maintain accurate records of stock levels manage requisitions and ensure timely replenishment of supplies.
• Equipment Maintenance: Conduct regular maintenance and upgrades on desktop and laptop hardware including replacing faulty components and performing system updates.
• Vendor Coordination: Liaise with third-party vendors and service providers to facilitate hardware repairs software installations and troubleshooting as needed.
• Documentation: Maintain accurate records of support incidents resolutions and equipment inventory to support efficient IT operations and knowledge sharing.
• Move Add Change (IMAC) Management: Execute IMAC requests by managing the relocation installation and configuration of workstations and peripherals as required.
• Training and Support: Provide end-user training and support for new technologies and applications helping users maximize their productivity
• Audio/Visual Support: Assist with the setup and troubleshooting of audio/visual equipment and video conferencing tools to ensure successful meetings and presentations.

Carmeuse Beachville Operation 374681 Oxford County Rd 6 Ingersoll ON N5C 3K5 CANADA