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Customer Service / Tech Support Rep – Tech Products (Remote)
Customer Service / Tech Support Rep – Tech Products (Remote)Concentrix • Saskatoon, Division No. 11, CA
Customer Service / Tech Support Rep – Tech Products (Remote)

Customer Service / Tech Support Rep – Tech Products (Remote)

Concentrix • Saskatoon, Division No. 11, CA
2 days ago
Job type
  • Full-time
  • Remote
Job description

Employer Industry : Technology Services

Why consider this job opportunity

  • Base salary of $19.50 / hr, plus performance-based incentives
  • DailyPay enrollment option for flexible pay access
  • Comprehensive benefits including medical, dental, and vision insurance
  • Opportunities for career advancement and personal development through mentorship programs
  • Supportive work-from-home environment with a focus on diversity, equity, and inclusion
  • Engaging company culture with celebrations and community support initiatives

What to Expect (Job Responsibilities)

  • Provide friendly and knowledgeable customer service and technical support for client products
  • Handle inbound customer inquiries using a structured call flow guide
  • Troubleshoot and resolve technical issues related to hardware and software
  • Document and track customer interactions in databases
  • Maintain a broad knowledge of client products, including smartphones, tablets, and computers
  • What is Required (Qualifications)

  • Minimum of 1 year of customer service experience
  • High school diploma or GED
  • Strong focus on building customer relationships and problem‑solving skills
  • Ability to work in a quiet, distraction‑free environment
  • Proficiency in technology and strong computer navigation skills
  • How to Stand Out (Preferred Qualifications)

  • Familiarity with iOS, MacOS, or comparable technology
  • Eagerness to learn and adapt to new technologies
  • We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter an employer not adhering to these principles, please bring it to our attention immediately.

    We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.

    #J-18808-Ljbffr

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    Customer Service Tech Support Rep Tech Products Remote • Saskatoon, Division No. 11, CA

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