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Our Company : At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high‑performing, connected culture where everyone feels they belong.
Typical Day
- Conduct tax interviews with clients face to face and via virtual tools such as video, phone, chat, email.
- Prepare complete and accurate tax returns.
- Generate business growth, increase client retention, and offer additional products and services.
- Provide clients with IRS support.
- Support office priorities through teamwork and collaboration.
- Grow your tax expertise.
Desired Experience
Bachelor’s degree in accounting or related field.Previous experience in a customer service or retail environment.Experience working in a fast‑paced, supportive environment.Ability to work a minimum of 25–35 hours weekly throughout tax season and up to 40 hours during peak weeks.Qualifications
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course.Experience working in a fast‑paced environment.Comfort working with virtual tools—video, phone, chat.Ability to communicate effectively in person, via phone, and in writing.Must meet all other IRS and applicable state requirements.High school diploma or higher.Benefits
Employee Assistance Program with Health Advocate.Wellbeing program, BetterYou.Neurodiversity and caregiver support.Various discounts on everyday items and services.Medical coverage, 401(k) retirement savings plan, employee stock purchase plan.Other Information
Location : Petaluma, CA. Salary range : $11.00–$27.00 per hour. Pay structure and benefits listed above.
H&R Block is an equal opportunity employer welcoming diversity across all protected classes.
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Seniority Level
Not Applicable
Employment Type
Full‑time
Job Function
Accounting / Auditing and Finance; Retail
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